Multiple engagements focussed on maximising customer satisfaction through business canvassing and improving efficiency through resource management and process improvement • Issuing and management of modern delivery channels like debit cards, internet banking, SMS banking• Cash management – day to day cash and non cash transactions (including management of cash in double lock)• Assisting the customers in better investment management by channelling their funds• Organised a CASA campaign for business enhancement and improving visibility of the institution• Loans and advances – verification, feasibility analysis and documentation of individual and corporate loans• Verification of sanctioned loan limits (through stock statements verification and physical inspection)• Regular reporting to the regional office by preparing financial reports of the branch on a regular basis• Management of OLTAS – income tax collection of assessed customers and professional tax collection• Branch ATM management – tallying, loading, reporting to Regional Office on a regular basis