Achieved Salesforce Certified Associate status upon successful completion of the Salesforce Associate ExamEnhanced professional skill set through dedicated participation in development activities and comprehensive study of Salesforce administrationCompiled a professional portfolio to document completed projects and demonstrated proficiency through the acquisition of skills and badges on TrailheadImplemented changes in Salesforce by creating and adjusting flows and editing criteria and information to optimize system functionality.Designed and developed Dashboards and Reports to provide actionable insights for stakeholdersStreamlined data management processes by creating and refining record types for various objectsEnsured data accuracy and system alignment by editing fields and objects to reflect required changes and updates

As a Salesforce Certified Associate I have continued to build my customer service skills, I created a Trailhead account, designed unique projects in Trailhead such as a professional portfolio using Loom. I have also created a personalized app in Trailhead for a made up company during my program experience. I have presented my Motivational Presentation where I gave a brief outline of my life and professional highlights.-Participating in Professional Development activities to enhance skills -Learning about Salesforce knowledge to be an exceptional Salesforce Administrator-Completed the Salesforce Associate Exam, to be a Salesforce Certified Associate-Created a Professional Portfolio detailing projects that were completed, along with completing Trails in Trailhead to showcase skills and badges earned

-Provide gift entry support within Salesforce during peak season -Data clean-up involving creation of records, merging of duplicate records and contact information updates as needed on a daily basis -Coordinated with Senior Associate Director and Assistant Director with review and creation of tribute acknowledgements on a weekly basis

Provided Public Benefits education and resources to low-income clients in needAssisted clients with food stamp web applications via telephone assistance hotline Reviewed client applications and documents to determine eligibility for benefits

Maintained and created records in Salesforce to ensure data accuracy and consistencyEntered new employee information into the CHOP databaseSet up devices and docking stations to prepare employees for returning to hybrid work model

Provided safe transportation and planned educational activities for childrenAssisted with personal care, hygiene, and mobility for seniors and disabled patientsCoordinated medical appointments and advocated for clients' needsDelivered non-medical homecare services, including companionship and homemaking

-Lead at Customer Service Desk -Assisted with stocking and organizing inventory in stockrooms -Special assignment on a team to conduct inventory at multiple Bed Bath and Beyond stores across the region

-Developed daily lesson plans and assignments -Identified and addressed behavior needs and strategies in coordination with Lead Teacher -Performed thorough evaluations for students to better address their progress and needs