Managed client accounts, advising on best practices and optimisation of products purchased including training sessions to end users of the site. Conducted quarterly business reviews, in person and remotely, with top-tier clients to review performance and identify opportunities for growth. Analysed data and generated reports, providing insights to inform strategic decision-making.Appointed the department champion for client training, leading the roll-out of a new software to the department, including internal training and updating documentation.Resolved escalated customer inquiries and complaints.Conducted training sessions for new team members, focusing on product knowledge and customer service best practices.Was selected to onboard and train new hires in a new international office in South Africa, spending 6 weeks on site. Planned training sessions, created content, and delivered sessions to meet business goals.