-Created a Lead Tracker Excel Spreadsheet that maintains detailed records of client interactions with upcoming follow up schedules with prospective clients to convert sales.-Lead detail planning appointments with clientele to present, discuss and select detail options which may include order of events, room layout, table needs, linens, service needs, menu selections, bar service options, ceremony elements.-Input, update and share (with client and event departments) all collected data into Caterease and create a floorplan following any detail meeting, phone call, email, or other communication; to ensure event success.-Manage WeddingPro profiles and respond to leads and inquiries in a timely manner.-Maintain a positive, friendly rapport with clients and be a resource for any event specific questions or logistics throughout the planning process for event success.-Participate in weekly BEO meetings; collaborating with all departments ensuring a team environment to create event, department, and companywide success.-Curate and share organic social media posts to enhance online presence, trust ability, and lead creation.-Design, set-up, and host the wedding booth at Wendy’s Bridal Show, annual Wedding Open House at OCC to gain traction, highlight new wedding trends, and event leads.-Build and maintain positive relationships with Wedding and Event vendors, along with coordinating set-up, tear-down and event needs.-Plan and host biannual tastings for booked wedding couples and assist with menu selections.-Verify balance and quantity of weekly invoiced resources (chair covers, drapery, centerpieces, etc..) for all outside vendors to ensure event revenue was properly categorized to the proper revenue streams. -On site, active venue coordinator for events, rehearsals, ceremonies, receptions, room setup, etc. -Utilize Canva to create signage and flyers for various events and departments.-Assists in the development of Wedding Packages and Catering Menus.

-Distributed up to date and monthly Banquet Event Orders to various departments to maintain cohesion of events -Billed invoices to clients and recorded payments when received -Produced all signage for events held in the conference center-Maintained files of all present and past events-Coordinated and setup decor for wedding events and ensured room setup, based upon event diagram and banquet event order -Assisted sales coordinators with rehearsals, weddings and all other necessary tasks -Responded to incoming calls in a friendly and professional manner, addressed general inquiries along with directing clientele to the appropriate associate -Welcomed clientele, guests and vendors upon arrival, and assisted them with general inquiries/needs

-Managed staff of 5-10 associates and assigned daily responsibilities-Executed receiving and merchandising standards, ensuring associates processed products efficiently and effectively while working as a team-Collaborated with department coordinators to guarantee an efficient flow and quality of merchandise-Led monthly safety meetings to prevent associate injuries and merchandise damages

-Performed general office duties including answering phones, scheduling, filing, and collecting and processing payments-Operated chiropractic software, entered new patient files, charges and payments, and verified insurance benefits-Collected and verified all necessary patient forms were completed while maintaining HIPPA compliance-Patient care including taking vitals and administering treatments

-Coordinated logistics for events ranging from 20-550 guests, with customers, staff, and vendors-Job shadowed and trained in BEO creation, event finalization, and event sales-Planned and executed quarterly employee recognition events-Oversaw assigned areas to assess and address customer needs-Directed and supervised staff to ensure event success, customer satisfaction, and resolved customer concerns-Sought out and implemented methods to improve service and team performance-Maintained operations in full compliance with alcohol service standards and legal requirements-Managed opening and closing duties, including inventory stock and reconciling cash drawers-Executed design, set-up, decoration, and clean-up for all types of events-Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties-Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation

• Assisted with the set-up and clean-up for ceremony's, receptions, graduation parties, charity events, etc.• Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties• Prepared salads and appetizers and set up garnish stations to back up kitchen staff• Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation

• Set-up and clean-up of events• Collected tickets and checked-in guests• Verified food tray contents and transported from kitchen to banquet hall • Replenished the buffet line while ensuring food safety practices

• Operated attraction equipment precisely to concur with operational procedures• Assisted in party room during events• Screened guests for specific ride criteria to ensure compliance and safety• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences