Natasha Gardensia Birch Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

INFLIGHT STEWARDESS/ EMIRATES AIRLINEAugust 2007 – August 2016Dubai, United Arab EmiratesEmirates Airline provides us with in-depth training to deal with emergencies, including first aid. Our primary duties include being alert at all times, in case of unfortunate events, and;Responsible for the safety and comfort of passengers on a flight;Dealing with high-net worth individuals in a professional and mature manner;Demonstrating the safety procedures to follow in an emergency situation;Contributing to a customer’s in-flight experience.Promoting the sale of duty-free products;Dealing with difficult situations politely but firmly;Completing flight reports, recording any incidents and complains;During this period I also worked at the front desk reception, working closely with Management and Coordinators;Assisting Management and Coordinators by contributing to team efforts and accomplishing related results needed;Organizing meetings for cabin crew with their line manager;Making sure all duties are carried out, along with documents and communicating actions or gaps;Dealing with incoming emails;Serving cabin crew by greeting and welcoming them in person or on the telephone, answering or referring their inquiries.

Cape Town Area, South Africa

GUEST RELATIONS/ Receptionist VILLAGE AND LIFEJanuary 2007 – June 2007 Cape Town, South AfricaAs well as maintaining visitor services, I was involved in coordinating with personal businesses and agencies. Typical activities include;Give out tourist information, and copy of tourism brochures/newsletters;Supporting walk-ins and checking in and out of guests;Answering calls and makes bookings on company software;Advising itineraries from Tour companies;Coordinating with local operators;Managing new staff and their training needs;Providing a range of our local resources and facilities when we are fully booked.

Tourism Management

Activities and Societies: Tourist Guiding Cape Town South Africa 2007 Marketing for Tourism Tourism Management and Practice Tourism.

Undergraduate Course, Undergraduate Course

Cape Town South Africa 2004 Accountancy Marketing

High School Certificate, High School/Secondary Diplomas And Certificates, 12

Activities and Societies: Bishop Lavis Secondary High School: Prefect/ Student Rep Gained valuable experience in a position.