Natasha Botts Email & Phone Number

Woodbridge, Va, Us

- Maintains and administers computer networks and related environments to include hardware, system software, application software and all configurations. Set up and maintains all Outlook accounts in active directory for a new employees. Follows established processes and procedures and makes recommendations for improvements to ensure the uniform delivery of desktop services. - Consistently supports the Windows desktop environment; application packaging, printing, patch roll-out, and change… Show more - Maintains and administers computer networks and related environments to include hardware, system software, application software and all configurations. Set up and maintains all Outlook accounts in active directory for a new employees. Follows established processes and procedures and makes recommendations for improvements to ensure the uniform delivery of desktop services. - Consistently supports the Windows desktop environment; application packaging, printing, patch roll-out, and change management support for employees. Participates in weekly team meetings, reporting on issues such as service complaints, open tickets, high-touch items, and escalations. - Provides recommendations on how to improve the daily service delivery of the Desktop Support Team. Analyze and resolves usability and stability issues in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Maintains an accurate inventory of equipment and software assigned to employees. Show less

- Processed incoming service requests; assign, triage, track, escalate, and resolve support events using the company’s ticketing system and other provided tools to ensure timely resolution of issues, producing a high degree of satisfaction from internal customers. - Developed training materials and in-house procedures on how to use software applications and knowing your computer hardware.- Maintained daily records of data communication transactions, problems and remedial actions taken… Show more - Processed incoming service requests; assign, triage, track, escalate, and resolve support events using the company’s ticketing system and other provided tools to ensure timely resolution of issues, producing a high degree of satisfaction from internal customers. - Developed training materials and in-house procedures on how to use software applications and knowing your computer hardware.- Maintained daily records of data communication transactions, problems and remedial actions taken or installation activities. Answered user inquiries regarding computer software or hardware operations. Managed the continual upgrade of internal customer PCs according to the designated lifecycle. Show less

Education record

Microcomputers