· Remote chronic care management with diabetic, dialysis, Hypertension, and weight loss patients· Medication Management· Patient education· Symptom assessments· Monitor patients’ vitals and notify of any out of bound readings. Boost patient engagement· Made 20-30 outbound calls per day. Total of patients to complete each month 400 for RPM primary care.· Onboard patients to educate them about how RPM works and assist with setting up devices such as blood pressure monitors, pulse oximeters, glucometers, and weight scales.

· Cross-Trained in a clinical setting, ensuring seamless provider support and patient care.· Managed inventory updates, improving resources availability and operational efficiency.· Monitored and triaged 20 patients daily, ensuring accurate documentation and preparation for treatment.· Assisted in diagnostic testing, enhancing patients’ diagnostic accuracy and care· Collaborated with care teams to implement patient care plans, improving outcomes and satisfaction.· Supported new staff through mentoring, improving team competence and morale.· Refined EMR system entries for higher accuracy, ensuring impeccable record-keeping.· Streamlined patient intake process, reducing waiting times by 15%· Enhanced team efficiency by leading weekly training sessions.· Analyzed patients feedback, contributing to a 10% increase in satisfaction· Provide critical support during system migration, ensuring no patient data loss.

· Communicate with patients via phone, document on EMR e-Clinical, ensuring accurate records· Manage Drive-thru COVID testing, verify patients’ demographics and medical details· Creating referrals and assisting patients in timely contact with healthcare providers.· Managed patient data in EMR, ensuring documentation and compliance· Efficiently processed drive-thru COVID testing, enhancing patient safety and service speed· Facilitated timely healthcare access by coordinating referrals and follow up appointments.· Monitored and reported on patient care quality measures to optimize healthcare outcomes.· Streamlined patients’ documentation, reducing errors by 30%

· Triage and monitored 60 patients daily, ensuring efficient patient flow and care· Prepared patients for exams and treatment, capturing histories and vital signs· maintained and sterilized exam rooms and instruments· Administered injection, assisted with lab test and phlebotomy· Supporting physicians with splints, dressing and bandages for patient recovery.· Handle workplace injury cases and physical for partner accounts.· Effective communication between provider and patients.· Managed sterilization and prep of medical instruments· Managed patient workflow, care reducing wait times.· Orchestrated emergency response, protocols, enhancing team readiness and patient safety