ChoVonne Accessories is an independent brand that carry a wide array of women fashion accessories, at affordable prices. ChoVonne Accessories believes in uniqueness & diversity. We understand women today want a diverse selection of fashion accessories to compliment her lifestyle. Which is why we carry a variety of fashion styles. We want our customers to have a one stop shop that will provide, deliver, & offer great rewards for all occasions and needs. We all want that one shop that will go above & beyond, and offer what we want. That's Chovonne Accessories. The #1 online fashion accessory seller

Functional Expertise:Assist existing customers with account questions or processes and scheduling repair or maintenance service while selling additional products and services.Sell home warranty and energy-related products and services to residential and/or commercial customers by recognizing opportunities to up-sell accounts, explaining new features and benefits while following quality standards and scripting processes and procedures as trained and documented in the company policy and procedure manual.Navigate systems efficiently and enter data accurately while resolving customer needs.Business Acumen:Maintain a thorough understanding of customer account processes (i.e. billing, payments, service) and the benefits of our suite of products and services.Ability to successfully resolve customer questions and/or concerns quickly in one phone call by clarifying issues, researching and exploring answers and alternative solutions, and implementing appropriate solutions.Engagement:Reflect our company Values and contributes to our positive, results-driven culturePossess excellent interpersonal skills, diplomacy, and patience while interacting with customers, peers, management, and other departments. Comfortable with receiving coaching feedback and monitoring of calls.Take personal responsibility, exploring opportunities to add value, contributing ideas and participating in activities to continuously improve customer satisfaction and productivity.Driving Results:Create and maintain personal/team sales goals daily, weekly, monthly. Maintain and exceed client and customer expectations through professional telephone interaction on inbound and outbound calls.Demonstrate a personal commitment to promoting and providing exceptional customer service.

Responsible for promoting and selling Comcast products and services to both new and existing customers while engaging with them in a retail store location.Communicated effectively with customers to inform themof the features, benefits, and use of all products and services.Provided superior customer service with all customer interactions.Evaluated customers' potential product needs and made appropriaterecommendations.Utilize retention techniques to proactively retain existing customersfrom canceling service.Meet and exceeded sales quotas in an accountability-based cultureManage store inventory, process equipment transactions, and handlehigh volumes of cash and other payment activity with a focus ofmaximizing the customer experience

Drove sales and developed business through personalized customer service and client development.Achieved personal and department selling goals as well as developed and maintained strong vendor relationshipsTrack record of significant achievement, improving sales by 24% first quarterVisual Merchandising on regular basisTrained new hires