I initially began as a bridal consultant, but then began to transition into working with the alterations department as a seamstress, as I had experience in apparel design work. I later became supervisor of the department, working with a team of 3 to alter, customize, and repair gowns for wedding, bridesmaid, special occasion and pageants. I also assisted with filing, organizing, stock purchases, and answering phones. Customer service was also a big part of the role. Additionally, I helped with running social media on Facebook and Instagram.

My main focus since the beginning has been customer service, as my title displays. Daily tasks included answering phones, taking/entering vendor orders, answering vendor questions and checking available stock. I brought in and translated EDI orders and sent EDI stock information to vendors using the a2000 system. Using FileZilla I would update inventory feeds to various online vendors. Following these tasks I would file orders, and do mailings. In addition, when I had extra time I would assist the accounting department in organizing and mailing credit memos. I would also assist the warehouse in organizing the locations of product via an excel document.

In this position I worked with a diverse and ever-changing group. Our goals had changed many times over the years but the end goal was the same, servicing Sprint cell phone customers. General customer care was where I had started, but our site later became retention specialists. Our objective was to do what we can to make Sprint customers happy and satisfied. The position involved creative thinking, knowledge of plans, basic math skills, and troubleshooting. A heavy focus on customer service was fundamental.

I worked with a team located in multiple states (Texas and New Jersey) to design two fashion lines, as well as produce samples and patterns. I used Adobe Illustrator and Photoshop. I alone was entrusted with the equipment to create the samples and managed the production. I stepped down toward the end of my pregnancy. I was a stay at home mom after this until I began work for Xerox.

I assisted with computer hardware/software troubleshooting, networking, and maintenance. I also used software programs Photoshop, InDesign, and Illustrator to print high quality images, as well as assisting in issues that might affect the quality of the print. Another integral part of the position was using excel to track inventory for devices that were rented or lent out to students.