Natasha Grainger Email & Phone Number

Blackpool, England, United Kingdom

In this role, I ran a large budget, keeping track of all accounts and completing purchase orders. I also completed my AAT level 2 alongside this role. I also lead on the planning and hosting of events including award ceremonies, open events and taster days. As well as this, I completed general administration tasks such as planning meetings, recording minutes, handling stock and liaising with stakeholders.

Blackpool, England, United Kingdom

In this role I worked in a fast paced, high pressure environment. I maintained a clean and professional appearance and dining area for guest satisfaction. I also delivered excellent customer service and prompt food and beverage delivery. Along side this role, I ran the social media and marketing for my store through online platforms. I followed strict rules on company image and provide effective marketing to a large online following.

Blackpool, England, United Kingdom

As team leader it was my responsibility to supervise the staff and ensure the business ran smoothly. This included planning shift patterns for staff, handling customer complaints, having 1-1 meetings with staff and management, ensuring sales targets are met, completing reports and handling the cash flow on site.

Blackpool, England, United Kingdom

In this role I took photos of guests then sold these as part of packages with an emphasis on upselling as this was a sales and target driven role. The role also focussed on customer service and handling customer queries and complaints. I worked as part of a team to reach deadlines set by management and create a great customer experience for the visitors. This role lead to a promotion where I became Supervisor.

Blackpool, England, United Kingdom

As part of the housekeeping team I was responsible for the general upkeep of the hotel and its rooms. We did this by ensuring all rooms were cleaned to a high standard and ensured customers were satisfied. I handled stock and had to meet daily targets set by management.

Accounting And Finance, Merit

I have recently completed my AAT level 2 and hope to continue my studies in the near future.

Business And Management, Marketing, 2:1

City And Guilds, Travel And Tourism, Distinction

Education record

Education record