In my journey from absorbing life lessons in Southern California, under the mentorial shadow of a caterer grandmother renowned for her hospitality, to becoming a tech-savvy change manager and business analyst, the essence of genuine human connection has been my guiding star. The art of engagement, learned amidst the hustle of a bustling catering business, has underpinned my professional ethos: the belief that at the heart of every successful technology, project, or innovation lies a profound understanding and connection with people.With over 14 years under my belt in educational information technology, my daily grind is fueled by a relentless pursuit of excellence in customer service, collaboration, and communication. This pursuit is not just about keeping pace with technology but harnessing it to enhance human experiences. As a certified scrum master and a functional project manager, I marry technical savvy with a keen insight into human needs, steering projects to fruition with an eye for both the microscopic details and the overarching strategic vision.My approach to technology, change management, and business analysis is deeply rooted in the principles of continuous improvement and collaborative problem-solving. I see challenges not as hurdles but as opportunities to innovate and forge meaningful partnerships. This perspective is a testament to a career dedicated to not just meeting, but exceeding customer expectations and creating environments where teams can thrive and innovate.In navigating the complexities of educational technology, I’ve honed my ability to listen actively and empathize, ensuring that solutions are not just technically sound but also resonate on a human level. My role as an innovator extends beyond merely implementing tools and processes; it involves managing the delicate human aspects of change, aligning business objectives with technical needs, and crafting solutions that truly meet user demands.This profile reflects not just my professional credentials but my journey of translating the universal principles of hospitality and connection into a career at the forefront of technology and project management. Let’s connect and explore how we can create impactful, human-centered solutions in this dynamic technological landscape.