Oversees all aspects of personnel operations as it relates to payroll, recruiting, benefits administration, on-boarding and leave administration. Executes plans and actions under governance of all state and federal regulations, to include FLSA, FMLA, COBRA, ADA and EEOC. Directs staff of HR Generalists and Recruiters to provide support to company’s entire workforce 500+ employees. Led integration of benefits administration and payroll system, resulted in streamlined benefits enrollment process to reduce premium payment overages and new hire onboarding oversights. Enabled $35K health insurance premium credit, initiated bill review with accounting to identify billing discrepancies. Conquered abrupt transition into HR Director role within 3 months of hire in HR Generalist role during major conversion of payroll from one company to another; restructured HR department, hired Recruiter and re-wrote employee handbook to include policies regarding vacation, sick and personal time off policies.

Provided leadership in change management, strategic planning and talent development across 6 restaurant locations in company. Reduced turnover by 22% and increased sales by 7% company-wide as a result of designing new training and recruitment programs to improve on-boarding; interviewed staff members at high turnover location to identify areas of improvement, implemented “stage” shift to introduce potential new hires to pace and expectations of location. Increased employee engagement and team morale, developed training and team building sessions for entire facility to cross-train staff responsibilities; led to greater respect of roles, improved communication and less guest complaints.

Controlled daily personnel functions to facilitate new hire on-boarding and training processes. Fostered interactive relationships with new hires, equipped newly hired staff with resources and tools to perform assigned tasks proficiently.  Accelerated professional development of new hires, hosted training seminars and orientations to educate staff on protocols, company policies and procedures.  Enhanced flow of communication between management and employees, led to successful implementation of HR initiatives.

My mission here was to ensure that all residents experienced a positive, seamless, and enjoyable tenancy from move-in to move-out. I viewed it as my job to ensure that people could come home from work each day to enjoy their homes. • Brought over 150 residential rental properties from 65% occupancy to 80% occupancy during the recession• Collected rent while also implementing new rental processes and promotions, which enabled struggling tenants to avoid eviction • Oversaw creation and content of three websites, major renovation & restoration projects, as well as digital and print marketing strategies• Provided guidance and leadership to direct reports at additional office locations.

• Drafted and released press statements pertaining to post 9-11 anti-Arab discrimination in the Boston area. • Created press kits in preparation for participation in the Fleet Action Campaign. • Researched issues relevant to Boston-area Arab Americans and established a quarterly newsletter.