- Oversee daily operations of high-volume ice cream shop; directly managing 6+ leaders and 30+ team members.- Successfully train and mentor leaders, emphasizing professional growth, accountability, and alignment with company values.- Develop and execute strategies to improve operational efficiency; including individual development plans and detailed shop audits.- Support the community by organizing neighborhood clean-ups and donating products to underserved populations.- Successfully support the opening of a brand new shop through training all new hires, facilities set up, and mentorship of new management team.

・Recruit, onboard, and train 20+ employees to optimize labor for business needs. 
・Business reporting including daily sales analyses, monthly profit and loss reports, and other key performance indicators.
・Manage and make staffing decisions for a team of 40+ employees, including scheduling and proactive coaching. 
・Oversee shop maintenance through delegated cleaning, regular equipment checks, and placing work orders.

・Advise hundreds of students via phone and email on how to enter into the solar workforce & receive certifications.
・Coordinate with external organizations to secure funding for training.
・Manage multiple specialized programs with separate student populations, ranging from 40 to 800 members.
・Process program applications, collect tuition payments, and manage student records through internal databases.
・Conduct research and present findings to executive directors as a part of departmental strategic planning.

Principles of Macroeconomics・Attentively grade between 30 and 60 papers once a week.
・Communicate how students can achieve academic success in the class by pointing out areas of growth.
・Host study sessions with students to help explain challenging economic concepts and answer their questions.

・Interview, train, and organize 5 new student workers.
・Manage all scheduling for 5 counselors assistants including assigning tasks and making scheduling updates.
・Make updates to procedures and handbook as necessary to maintain accurate instructions.
・Input important student data for thousands of undergraduate students into administrative computer programs.
・Manage time with 2 to 5 assigned projects at a time, ranging from filing to running data audits.
・Address questions through email and telephone to provide information for student and staff populations.
・Basic experience with higher education CRM Slate.

・Oversaw a floor of 30 individuals with varying socio-economic and cultural backgrounds. 
・Organized events on my floor and with other Resident Advisors to create community across the hall.
・Proactively communicated with residents to check on wellness and success at university.
・Extensive training in conflict management and trauma-informed care.

・Gathered and compiled data from multiple sources into monthly reports to inform board of directors’ decisions.
・Innovated new and creative ways to have consumers interact with different products to increase engagement.
・Developed a single database in Google Sheets to house all data from a variety of sources for the monthly reports.
・Basic SQL training.

- Developed & strengthened a social media presence to generate clientele & book sales.
- Initiated advertisement campaigns, social media content schedules, and regulated posting through Instagram, Twitter, and Facebook.
- Created appropriate and professional images for social media, book promotion, and event posters.
 -Prepared activity reports, time sheets, and proposed budgeting plans for various events.

-Received and handled incoming correspondence including phone calls, mail, and legal documents.- Delivered sensitive and confidential legal documents to the Superior Court, District Attorney’s office, and other attorneys’ offices in a timely fashion.
- Established an effortless and efficient filing system to organize the office.
- Provided professional and personable service to clients and visitors.

- Handled money and provided excellent customer service through phone calls and as cashier.
- Prepared menu items and expedited them in a fast pace environment.
- Maintained a clean work environment through regular sanitization of the kitchen and dining room.