Medical Receptionist in a highly busy GP Surgery. This entails dealing with the public on a daily basis. Dealing with queries and complaints and effectively knowing the complaints procedure. Meeting QOF figures to high standards. Day to day booking appointments using SystmOne software. Frequent telephone calls to and from patients. Understanding a level of compassion and fairness of patients needs. Administration performed throughout the day as well as typing up dictations for referrals including choose and book.

Assisting Project Managers (Integrated Employment and Skills Team) with day to day administration, tasks, secretarial and telephoning clients whilst keeping a daily record of client figures. Ensuring all dead lines were met and competent with databases.