-Produce, implement, and monitor new programs that promote and sustain cultural competency and inclusion within the agency in a pioneer role. -Provide consultation and coaching to managers and supervisors to improve cross-cultural communication and inclusiveness.-Deliver personal and professional learning to staff in the areas of diversity, equity, inclusion, and how to recognize, adapt, and value individual culture. -Foster the development of policies and programs to attract, retain, and promote a diverse workforce for the agency.-Manages and oversees strategic outreach efforts on behalf of the agency, particularly student and staff recruitment, and communication in our community through promotional materials, agency website and social media accounts.-Identify best practices in diversity material, promoting inclusiveness and oversee consistency in agency branding.-Build relationships with community leaders and organizations to establish and strengthen collaboration within the agency.

Established and maintained strong external and internal relationships with the primary focus of creating new business development opportunities for the company. Performed various aspects of new school development including researching new markets, community outreach, developing relationships with new partner school boards, drafting charter applications, and project management.

Helped homeowners stabilize their finances and mortgage payment through education, awareness and proactive involvement. Acted as a mediator, advocator and liaison between the homeowner and mortgage lender. Created an action plan for the homeowner with instructions and a timeline of the workout process.Facilitated North Carolina’s Hardest Hit Funds through educational workshops, counseling, reviewing qualifications for funding, submitting applications for assistance and closing on approved loans.

Located and placed customers in quality, safe, decent and affordable housing in Mecklenburg County. Coordinated services with social workers and develop working relationships with property providers and real estate companies for future housing resources. Managed financial assistance for customers within three transitional housing programs. Provided tenant education on rights and responsibilities and follow-up with customers in their home to ensure transition.

Financially supported clients with homeless prevention assistance, as well as foreclosure and eviction prevention counseling education. Effectively and efficiently assisted persons seeking housing services through providing information, advocacy, mediation regarding rights and responsibilities, mortgages, evictions, and similar housing concerns. Collaborated with other staff and personnel of other agencies to assist clients and attain program goals and objectives.

Graduate Assistant for School of Nonprofit and Public Administration

Conducted research and grant writing to support ongoing projects and programs. Managed donor database and updated grants management database. Assisted in planning fundraising events and developed advertising posters for the events that attracted new stakeholders. Developed monthly e-development news and updated Lighthouse Communities’ website.

Directed clients’ questions to the correct department: support engineers and management. Provided network programming files to external companies to provide television programming to their clients. Produced monthly report including descriptions, status, and response times for each incident reported for clientele to review for satisfaction.

Presented independent research project on religion and marriage in the Undergraduate Research Opportunity Program Symposium at the University of Michigan. Co-authored a presentation entitled, “The Risk of Divorce in Black Couples and White Couples: The Role of Religiosity” presented by Edna Brown PhD in conference at the University of Tennessee. Performed analysis of data and literature searches for various projects, papers, and presentations.