Natasha Norman Email and Phone Number

• Department head for all F&B outlets- Great Room, M Club Lounge, Fresh Bites• Successfully launched the Fresh Bites program• Increased Department WIG score by 14.9% YTD and ranked #1 for restaurant service in the Western Region for the first 3 months of 2018. • Achieved 91% in Associate Engagement survey for leadership• Controlled beverage inventory and menu for outlet• Lowered beverage cost from 20% down to 18.3% to achieve below the budgeted goal• Increased revenue… Show more • Department head for all F&B outlets- Great Room, M Club Lounge, Fresh Bites• Successfully launched the Fresh Bites program• Increased Department WIG score by 14.9% YTD and ranked #1 for restaurant service in the Western Region for the first 3 months of 2018. • Achieved 91% in Associate Engagement survey for leadership• Controlled beverage inventory and menu for outlet• Lowered beverage cost from 20% down to 18.3% to achieve below the budgeted goal• Increased revenue and productivity; Exceeded budgeted sales while keeping labor costs below the budget • Developed and maintained operational standards • Designed new menus for the Great Room and Fresh Bites • Awarded manager of the 2nd quarter 2017, in my first quarter of being Restaurant Manager Show less

Responsibilities include, but not limited to:•Responsible for wine bar daily shift operations and supervision of staff. Coordinated the food and beverage program to meet the needs of the Wine Depot. Maintained standards and developed policies.•Promoted the bar through social media and other methods of marketing and advertising. •Updated and maintained the wine list and managed the wine inventories and purchasing. •Ensured guest and employee satisfaction while maintaining the… Show more Responsibilities include, but not limited to:•Responsible for wine bar daily shift operations and supervision of staff. Coordinated the food and beverage program to meet the needs of the Wine Depot. Maintained standards and developed policies.•Promoted the bar through social media and other methods of marketing and advertising. •Updated and maintained the wine list and managed the wine inventories and purchasing. •Ensured guest and employee satisfaction while maintaining the operating budget •Established beverage control including days on hand, perpetual inventory, wine pars, portion control, cost controls, waste logs, and sales analysis.•Maintained food handling and sanitation standards. Crafted the Hazard Analysis Critical Control Point (HACCP) plan for the business. Created and planned a gourmet, bistro-style food menu. •Composed a weekly newsletter for our email subscribers; scheduled and maintained the live music program.•Coordinated the venue's events from the initial inquiry all the way through the end of the event. Prepared event documentation, and corresponded with clients to ensure consistent, high-level service throughout pre-event, event and post-event phases. •Interacted with guests to obtain feedback on product quality and service levels. Show less

•Assisted in patient care providing technical support in giving treatments•Possess the skills and knowledge to be able to recognize and bring to the veterinarian’s attention any abnormalities. •Extensive experience assisting with surgical procedures,•Responsible for keeping record of the doctor’s notes in patients computer records•Trained new technicians in the equipment, management, and operations of the clinic

•Introduced new and inventive cocktails and other trademark concoctions which were popular choices on the menu.•Educated customers on the local wines and beers with tastings, and guided them around the menu. •Experienced with MICROS point of sale system.

•Prepared and served alcoholic beverages of multiple varieties, such as cocktails, wines, beers and mixed drinks in an upscale wine and cocktail bar setting•Stocked and maintained sufficient supplies of bar materials•Occasionally assisted the restaurant wait-staff whenever needed: serving food, taking orders and clearing tables

•Maintained a calm and cool nature while interacting with the customers in a fast-paced work environment•Prepared and served alcoholic beverages of multiple varieties, such as cocktails, wines, beers and mixed drinks in a nightclub setting•Known for excellent cocktail presentation •Recognized for highest drink sales in one night- exceeded nightly quotas on a regular basis•Earned reputation of being reliable and trustworthy while building great customer relations •Given the… Show more •Maintained a calm and cool nature while interacting with the customers in a fast-paced work environment•Prepared and served alcoholic beverages of multiple varieties, such as cocktails, wines, beers and mixed drinks in a nightclub setting•Known for excellent cocktail presentation •Recognized for highest drink sales in one night- exceeded nightly quotas on a regular basis•Earned reputation of being reliable and trustworthy while building great customer relations •Given the role of supervising and training new employees Show less

• Ensures event rooms are set up according to customer requirements.• Manage time efficiently and handle multiple tasks• Detail-oriented with ability to perform tasks under pressure

•Set-up the portable bar for various events, including: corporate parties, birthday parties, weddings, bridal showers, engagement parties, and wine tastings•Stocked the bar with a selection of wines, beers, spirits, mixers, glasses and equipment for each specific event•Was responsible for, and solely maintained the bar.