Provided customer service and sales to customers over the phone.Resolved customer issues and de-escalated customer related issues involving their cable, internet, and phoneservices.Handled billing inquiries and provided customers with account changes based on their requests.Professionally managed irate customers with billing inquiries while training other customer service representativeshow to maintain professionalism while on high volume inbound calls.Responded to in-bound calls within the parameters and standards of the work group.Provided customers with a clear understanding of charges, billing, billing cycles and customer equipment.Corrected errors or discrepancies on customer billings as necessary.Processed customer transactions and responded to inquiries in a responsive, timely and accurate manner.Participated in ongoing training to increase skill level and productivity.Provided administrative support to the finance department.Managed calendars for the team and coordinated the team biweekly meetings, voicemails, and correspondence.Work as a liaison and a point of communication between 6 supervisors and 62 staff members.Handling customer technical support cases through phone and email submission.Maintained client confidence by keeping their information confidential.

Recommended related products to increase customers options and enrich the shopping experience. Properlyhandled claims and returns.Handled high call volumes.Explained the benefits and functions of products, method of preparation, and how to use them to achieve thebest results.Followed all company policies and address issues following appropriate chain of command.Processed payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.Assisted 150+ customers per day, providing successful solutions in a polite manner using active listening toensure customer retention.Maintained strong company product and service knowledge to better assist customers with concerns, question.Answered calls by utilizing the company’s call management system and other software.Managed 1,000+ member accounts per day by implementing strategic resolutions and organizing all data.Updated the company’s website with tech tips and brief documents.Collaborated with the supply chain for vendors needing to improve delivery performance maps.Assisted with new hire training when the team lead is absent.Drive customer satisfaction through voice, chat, and/or email communications.

Assisted 100+ customers per day, providing successful solutions in a polite and timely manner.De-escalated situations involving dissatisfied customers, offering patient assistance and support.Guided callers through troubleshooting, navigating the company site or using the products or services.Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties andother account items.Collaborated with other call center professionals to improve customer service.Calmed frustrated or upset customers by providing excellent and friendly service.Strived to meet a daily sales goal as an individual and a team.Managed databases and filing systems.Prepared and proofread correspondenceAct as a first point of contact: dealing with correspondence and phone calls.Typed compiling and preparing reports, presentations and correspondence.Tracked, routed and redirected problems to correct resources.Diagnosed and treated desktop problems / needs at a level commensurate with experience.Provided support for more junior Desktop Support Technicians.

Organized the office and assisted associates to optimize processes.Sorted and distributed communications in a timely manner.Used "back-office" computer systems.Created and updated records ensuring accuracy and validity of information.Scheduled and planned meetings and appointments.Monitored level of supplies and handle shortages.Resolved office-related malfunctions and responded to requests or issues.Coordinated with other departments to ensure compliance with established policies.Maintained trusting relationships with suppliers, customers and colleagues.Performed receptionist duties when needed.Dispersed incoming mail to correct recipients throughout the office.Organized files, developed spreadsheets, faxed reports and scanned documents for organizational workflow.Booked hotel rooms, car rentals, and flights for company trips and conferences.Complied and produced presentations and reports as directed by leadership.Proofread and edited letters and other correspondence to correct grammar and spelling errors.Raised funds by coordinating events.Assisted clients with housing and job searches.Interacted professionally with customers and inside personnel, answering questions, and responding to phone andemail inquiries.