My main duties include:Working with Director’s and management to ensure the accuracy of invoices. Reducing the cost for CNG and often working out of hours.Directing colleagues in a number of teams across the business to the stages of billing when they can/cannot add reads, to ensure the accuracy of the billing run.Delegate workloads to the billing team, ensuring the delivery of invoices met within tight deadlines.Run and quality checking a number of spreadsheets ensuring the data is correct to bill.Playing a key role in testing new processes, working alongside the IT team and making suggestions for improvements to make sure everything goes smoothly before going live.Creating training guides and carrying out training for new starters and new procedures.Acting Team Leader, stepping up to ensure cover provided for the days our TL is not in work and holidays.Being an expert in billing and the go to person for any business requirements.Building relationships with group customer accounts and keeping in contact with the Brokers and customers to ensure billing is correct each month.Handling complex customer complaints that have been escalated.Upholding good relationships and protecting brand integrity.Billing Energy Coordinator - February 2015 – March 2018Helping customers with any billing queries through calls, emails and web chats.Talking with other suppliers to agree customer start reads/final reads are accurate and complete any re-billing needed.Sending file flows to the gas National Database to ensure that all the customers’ data is correct and up to date.Resolve complex billing queries, troubleshooting, liaising with customers and third parties to ensure issues are resolved.Completing change of tenancies to ensure the customer that is leaving a property has been final billed correctly and the new tenants account is set up from the correct date and read.Updating the customer accounts on our finance system to ensure this is showing the right balance.

Administration Team Leader - March 2014 – September 2014My main role was to ensure the smooth processing of customers PPI claims. My main duties included:· Ensure all claims were on the system, requests for clients account details sent to banks and claims sent all within strict timescales.· Engaging and communicating with staff ensuring they were up to date with procedures and policy.· Working with both external (clients and banks) and internal (other Claim Management companies) customers.· Implementing and ensuring targets and goals were achieved, for example x amount of claims were processed per month.· Compiling weekly senior manager reports using the bespoke Aquarium software.· Developing and mentoring people, conducting quarterly personal development reviews to outline highs, lows and setting newgoals.· Managing HR related issues - sickness and return to work forms, Holiday request forms & any disputes.Default charges and PPI Team leader September 2012 – March 2014A very customer focused role, managed the day-to-day running of the teams. My main duties included:· Updating clients on the progress of their claims via email and phone calls.· Contacting banks, providers and internal clients with updates and queries.· Using bespoke case management software to progress the cases.· Dealing with any complaints from the clients regarding their claims.Customer service, Admin and PPI Assistant July 2010 – September 2012Customer service assistant dealing with queries from updates to complaints, moving to the PPI team processing claims, moving on to admin dealing with the start of the claims.