Cyber Security customer facing assurance manager, creating service improvement plans, within an ITIL framework• Creating monthly customer service reviews, with agenda / tracking• Improvements to security processes• Security recommendations and general health of cyber estate• Monthly service improvement plans with IBM / Microsoft / VMware• P1 incident lead

• Analysed the on-boarding of new clients, created a plan to improve working practices, by introducing a new process via a web-based tool to track actions, incorporated Due Diligence process, including sanctions. Risk assessment. Implemented BDX for claims and premium bordereau. This increased visibility of all documentation including contracts and addendums, for both project workers and auditors. (JIRA/BDX) Set up merchants/acquirers • Regulatory reporting, Solvency and Financial Condition Report, (SFCR) production of the document, working with stakeholders and auditors to send to the PRA• Finance conduit for IT and 3rd parties to implement / onboard / terminate new business, MGA’s , liaising with all senior stakeholders and external parties to ensure full end to end testing is complete before go-live. Providing aftercare support to ensure good working relationship both internally and externally• Finance lead for Solvency II BREXIT project (moved element of business to Malta)• Designed the test plan for the new GL system, implemented on time and within budget. (AGILE)• Business Continuity lead• Finance to IT business partner/conduit, problem solving, allowing for a triage, prioritisation to take place, having a weekly meeting for progress updates and next actions• Point of contact for escalations

•Working on several projects of migrations / mergers / acquisitions, in Gibraltar, Chichester and London. The offices were to be closed, employees to be made redundant and all tasks relocated. Firstly, created a full list of current tasks, time taken to complete, dependencies, full current process documentation.• Created a team to receive the new tasks, embed new processes and systems, copy servers, close offices completely, ensuring building contracts adhered to, organising redecoration of offices for new tenants.• All Change / merger and acquisitions tasks analysed and completed• All Change requests received, reviewed, analysed, full implementation facilitation, (if Change request accepted) including benefits realisation• Training for any new Change for both internal and external parties