I manage and oversee hospitality (front of house/support) services, which include reception services, guest services, switchboard and event coordination operations. Additional responsibilities include: - Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency. - Supervising hiring and assisting in onsite training as needed. - Performing evaluations of staff members according to performance and participation.- Maintaining a high standard of customer service - Attending to any complaints logged in a professional and timely manner. Additionally, providing solutions for improved process and best practice. - Project Management - Setting future goals for the hospitality operation by studying market trends and identifying strategies best suited for our continued excellence.

As a client service manager, I managed and oversaw front of house services for different companies which included reception, guest services, switchboard and event coordination. Responsibilities in my role included: - Coordinating various functions, implementing efficient processes, and maintaining high-quality standards for our operation. - Liaising with staff, customers, and other stakeholders.- Hire qualified personnel, supervise and evaluate staff- Handle customer complaints and provided solutions for excellent service - Providing reports on staff, KPI and cost savings options - Flexibility as it related to business changes and support provided

Managing and maintaining 4 different lines of service for West LB which included Reception, Scanning, Hospitality and facilities/mail. With a staff of 5.