Global Complaints Manager
Head of the Global Complaints team.Manager of 20+ managers and complaints specialists, across 6 countries.Manager of all local & international complaints teams (Asia Pacific, Europe, Middle East, Americas).Global process standardisation and efficiency improvements - CEO recognised. Led the turn around of an under performing unit through stakeholder management and process improvement.Wide range of Quality Management System experience.Practical experience with ISO and CFR regulations relating to medical devices.Qualified Internal and Supplier Auditor. Regulatory body audits from TGA, TUV & FDA. Auditor facing.Recruitment both local and international.Hired and setup new complaints team in Malaysia.Strong verbal communication skills.Passion for continuous improvement and helping people.Reporting to Senior Vice President of Quality.