Natasha Shell Email & Phone Number

Greenville, SC, US

Greenville, South Carolina, United States

• Assist in organizing recruitment events and post open positions on the HRIS system and external recruiting sites.
• Screen applications and resumes, coordinating in-person interviews with hiring managers, and maintaining effective communication with applicants throughout the pre-onboarding and post onboarding process.
• Handle general plant-related errands, including management of temporary employees and coordination of lunch orders for visitors and vendors.

Greenville, South Carolina, United States

• Key Achievements
• Talent Acquisition Leadership: Successfully led and coached a team of 10 full cycle recruiters, resulting in improved performance and exceeding talent acquisition goals.
• Top Talent Attraction: Collaborated with the communications department on marketing plans and talent acquisition tools, attracting top talent to the organization.
• Efficiency Improvement: Created, implemented, and optimized standard operating procedures (SOPs) and talent acquisition training materials, which reduced time-to-fill by 51%, from 57 days to 28 days.
• Collaborative Partnerships: Fostered strong relationships with executives, HR team, and hiring managers, ensuring effective collaboration and consistent results.Key Responsibilities
• Utilized ATS to manage candidate pipelines and enhance workflow efficiency.

Greenville, South Carolina, United States

• Key Achievements
• Team Leadership: Successfully supervised and managed a team of 12 tier-1 and tier-2 support technicians, Support Coach, and Applications Engineer, resulting in an increase in overall support performance.
• Customer Satisfaction Enhancement: Reviewed KPIs monthly and implemented targeted action plans, leading to a significant improvement in customer feedback scores from 75% to 95%.
• Talent Recruitment: Hosted and facilitated Support Recruitment Day, attracting, and hiring highly skilled support professionals to strengthen the team's capabilities.Key Responsibilities
• Acted as a liaison between support technicians and upper management, effectively communicating team achievements, challenges, and improvement strategies, fostering a transparent and collaborative environment.
• Offered technical support to customers and promptly resolved support and product management escalations, ensuring high customer satisfaction, and minimizing downtime for clients.

Greenville, South Carolina, United States

• Assisted teachers with classroom management, ensuring a safe and structured learning environment.
• Documented student behaviors, interventions, and outcomes to support lead teachers.
• Developed, planned, and implemented age-appropriate activities, promoting growth and development in infants.
• Provided supervision for first and second-grade students during after-school hours, assisting with homework assignments and facilitating enriching activities like CATCH.

Fountain Inn, South Carolina, United States

• Customer Satisfaction: Maintained a consistent 100% customer satisfaction rate by providing efficient problem-solving resources and upholding organizational standards.
• On-Time Delivery (OTD): Spearheaded initiatives to improve OTD to 90% or higher for several key accounts, ensuring timely delivery of products and enhancing customer satisfaction.
• Team Management: Successfully managed a team of 25 account managers and front desk personnel and ensured smooth operations in the absence of the Operations Manager.
• Handled and resolved customer complaints, late shipments, on-time delivery issues, line down situations, and missing re-promise data within a strict 24-hour timeframe.
• Conducted monthly customer service webinars and trained sales employees to enhance their knowledge base.
• Developed and implemented efficiently streamlined operations and procedures.

Fountain Inn, South Carolina, United States

• Oversaw military accounts for prominent clients including Lockheed Martin, Raytheon, BAE, and Boeing.
• Updated customer contracts, verified pricing, and maintained accurate backlog records.
• Conducted training sessions for new Account Managers and Marketing on the internal inventory system.
• Participated in ISO and TS audits, ensuring compliance with quality and industry standards.

Bachelor Of Science - Bs, Retailing And Retail Operations

Certificate, Child Care And Support Services Management