Working across a range of different departments within Hart District Council to provide business support and build upon business processes to deliver outstanding customer experiences. Areas covered - Environmental Health, Housing, Planning and Building Control. Since April 2015 I have been managing a joint procurement process.

Responsibilities: Building upon my previous role with Vodafone, I moved to Newbury HQ to further my knowledge within the company and network with different people to gain a greater understanding of the challenges faced within the industry. My passion to overcome these challenges has resulted in being invited to join in the Virtual Store team to bridge the gap between retail and HQ. Current NBA champion and systems trouble shooter for the store.• Key holder• End of day banking manager (including signatory)• Auditing stock• Responsible for agreement checks• Rectifying cost price discrepancies• The set-up of weekly store promotions

Responsibilities: Building on the continued success of developing business initiatives for staff and customers. Training and develop all staff with business skills and enhance their knowledge of business plans and customer wants and needs. Solely responsible for the business target at the flagship Vodafone store. Supporting the management team by assisting in disciplinary and action plan meetings with team members. Coach and mentor the team members though monthly 1:1’s.Achievement in the role:• Shift manager of 16 staff members• Increased product sales from 1 per month to on average 30 per month (specialist tariffs)• Increased business sales by 52%• 100% record of personal KPI’s• Driven and well educated team members from personal business coaching

Responsibilities: Dealing with a range of clients by listening to their questions and queries about day to day banking needs, selling products to meet the customer requirements, helping sort out finances, promoting the benefits and rates against competitors, helping customers to plan for future events, calling customers to make them aware of new promotions.• Keeping to the rules and regulations of the FSA• Ongoing governance of accounts • Presenting and providing information to senior members of the management team• Keeping an excellent standard of customer service• Diary ManagementAchievements in the role:• Winning incentives to promote certain products and bringing new clients to the company• Maintaining a high level in sales, contributing to branch KPI’s

Isle of Wight and Winchester Responsibilities: Managing and maintaining account card targets, Overseeing weekly stock movement and deliveries, Providing excellent customer services, Maintain high shop floor standards e.g. housekeeping, displays and stock garment care.