Provide a full spectrum human resource support for Westchester based healthcare corporation with more than 10,000 employees. Supervise a team of (3).* Ensure proper application and interpretation of employment law, company policies and procedures, provide day to day guidance to management and staff on all HR issues, including but not limited to Recruitment, Employee Relations, Performance Management and Progressive Discipline* Conduct internal investigations and address employee relations issues with staff employees, union and nonunion employees* Responsible for various HR Reports, OSHA, Affirmative Action Plan, EEO, Workers Compensation reports, Unemployment Reporting, matrices, policy updates and organizational charts. * Manage, track and review Annual Performance Evaluations *Participate in developing department goals and objectives, in various research projects and/or special projects. * Develop, conduct and evaluate training programs for staff employees e.g., New Manager Training, I-9 Compliance training, Customer Service, Workers Compensation and Mentoring vs. Discipline * Have a thorough understanding of the various Collective Bargaining Agreements and ability to communicate specific requirements to branch management and develop training programs that provide guidance to branch staff on how to handle discipline and grievance issues.

Provided oversight for the day to day operation of the Compliance Program; as well as managing the administration of the Disciplinary Action Program for a New York based healthcare Agency with over 3,000 employees.* Developed, implemented and ensured adherence to New York States Department of Health regulations, and Agency policies and procedures affecting the Compliance Program* Conducted Agency wide training on Compliance related issues (Fraud, Waste and Abuse), Code of Conduct and HIPAA* Documented, investigated and responded to all allegations/complaints regarding potential Compliance and/or HIPAA violations* Participated in ad hoc projects that require data analysis and review* Conducted audits of processes, records and documentation* Managed the Disciplinary Action Process for the paraprofessional staff which includes acting as the Agency representative at Grievance Hearings with the Collective Bargaining Unit

* Work with the Programs Manager to manage all aspects of Human Resources Management for the corporation* Identify, review and advise management on the recruitment process and employment strategies to meet human resources requirements* Coordinate the recruitment process; screen resumes, schedule and conduct initial interviews, and submit reports based findings* Establish, organize and supervise the maintenance of employee records, to ensure accuracy and confidentiality* Ensure that employee salaries and benefits are within the benchmark of industry standards* Support BBCC within every area of Human Resources; including retirement and employee relations* Develop and create forms specific to BBCC and specific to different programs* Develop and create job descriptions for various positions within the corporation* Develop and manage Corporation Operations chart and individual Program Operations Chart* Develop policies and procedures for BBCC parent corporation and its individual programs* Create intern program; and manage intern placement initiatives with colleges and universities* Conduct employee training and development programs* Assist Program Director(s) in developing policies and procedures for their individual programs* Develop standard RFP(s) for grant/funding opportunities

* Designed, developed and managed new analyst training program for Winter and Summer new hires that provided classes on basic financial topics and business overviews. Facilitated employee acculturation through networking and social events* Designed curriculum for Administrative and Executive Assistant population* Managed intern program for an internal client group* Designed and developed Mid-Year Performance Review material for employee development* Developed specific learning and development initiatives for key business areas/roles* Managed, designed and developed training solutions for client group* Designed and developed comprehensive education programs for new graduates* Supported the Learning and Development function across BlackRock offices globally* Cultivated strong relationships with internal business clients to meet the training needs for their groups* Worked closely with HR Relationship Managers to identity performance needs and appropriate solutions* Created and leveraged a strong network of vendor and industry contacts to provide external training opportunities* Member of the BlackRock Charitable Giving and Volunteering Committee. Established and managed volunteering opportunities with Junior Achievement of New York, Passionately Pink for the Cure and the Fresh Air Fund

* Met with New Analyst Committee to discuss classes to be offered during training programs* Centralized training so that everyone received the same core set of knowledge* Observed classes and provided feedback to instructors and Program Director. Made recommendations for change based on class observation* Monitored new analyst learning in class based on the types of questions asked by the analysts and comprehension of answers provided by the instructors* Developed feedback forms and matrices for different classes and overall program to ensure transfer of knowledge and understanding* Updated website within the intranet with materials from the 2006 Curriculum* Performed Quality Control on materials; ensured all materials and outlines were kept current

* Facilitated "New Beginnings" orientation program for new hires for all divisions of the institution addressing EEOC, ADA, Drug & Alcohol, Diversity, Sexual Harassment and Customer Service policies * Addressed any Human Resources questions that came up during orientation (i.e. benefits, payroll) and tabled any questions that required additional information* Facilitated Federal regulatory training for approximately 10,000 employees* Worked on the redesign team for the revision of the "New Beginnings" Orientation Program* Redesigned and issued the monthly newsletter for the Division of Training & Education that resulted in increased registration* Created training programs (i.e. Team Building and Customer Service) for various divisions of the institution based on requests * Collaborated with committee members on the annual Employee Recognition program which recognized outstanding employee performance and contributions* Acted as liaison between the Training department and outside vendors for specialized training programs

* Assessed training needs of 500 employees in various areas of operations; developed and delivered training programs * Developed familiarity with FMLA, EEOC and OSHA regulations and laws* Participated in selection and screening of job candidates* Created screening simulation materials that resulted in 88% successful hires* Developed materials and facilitated training of new telephone system for the Customer Service department* Created materials for specific areas of operations based on information obtained from managerial meetings and observation of staff performing the job function* Contributed sample formats for the development of standard Training documents* Developed training curricula for training technical programs * Conducted train-the-trainer sessions on new Customer Service software (Siebel/CTI)* Implemented a Top Ten Errors program that resulted in a 14% reduction in errors in data entry and claims processing * Managed various projects simultaneously, including conducting needs analyses and planning

* Addressed issues regarding quality for a call center with 105 telephone representatives, implemented procedures and coached individuals and groups* Performed audits on telephone representatives and used results to create reference tools * Utilized audits to measure trainees' comprehension of materials and performed daily analysis of trainees for quality and production purposes* Implemented the adherence to the Call Evaluation Procedures to ensure higher quality of service* Prepared clarification memoranda and Question and Answer (Q&A) brochures as training tools * Addressed Quality of Care issues and provided tools to enhance job performance* Generated Root-Cause analyses based on statistical studies on number and types of errors in information provided by telephone representatives* Compiled reports on training issues and made recommendations for changes as needed * Assisted in the design and development of training materials based on external and internal research

* Provided members and doctors with information regarding policies, coverage, benefits and rates in a * Call Center environment* Completed paperwork related to member/doctor requests* Provided management with customer feedback regarding products and services