- Creating printing designs- Preparing stencils with photosensitive emulsion - Printing the designs onto clothing and curing the items- Order management and customer service - Responsible for posting items out in a timely manner- Featured in Buzzfeed & Refinery29 front page articles

- Using SAP, Microsoft Excel, and CCP to conduct a full UK and DE dispatch of outstanding sales orders from our various online selling platforms including eBay and Amazon- Allocating outstanding orders in current stock and carrying out stock analysis through SAP and CCP to ensure all outstanding orders are completed each day- Ensuring that orders are allocated to the appropriate couriers- Managing all order claims and payment disputes across sales platforms such as eBay, Amazon, and PayPal.

- Dealing directly with customers either by telephone, email, or live chat- Promptly handle and resolve customer complaints by selecting the most appropriate course of action - Maintaining a 24 hour response time for customer enquiry tickets- Manage product returns and replacements- Maintain excellent product knowledge- Proactively contacting customers with updates- Liaising with external teams including web, dispatch and accounts to ensure smooth order fulfilment - Taking orders and payments over the phone

- Face-to-face interaction with potential clients- Advising clients of varying services available in relation to each case presented.- Dissemination of case information to solicitors.- Informing the public of available services

- Managed spreadsheet based cash-flow system for the Austrian subsidiary under tight financial constraints- Prepared marketing literature and copywriting for company products- Reorganized the office/meeting room/library to be more effective workspace- Worked closely in support of senior engineers and managers to ensure all deadlines were met- Assisted in legalizing paperwork for setting up a subsidiary company in Austria