Manages time in a busy environment to provide support over the phone and in-person for up to 100 customers per shift. Reliably provides accessibility and language assistance to accommodate cross-generational and cross-cultural pool patrons and advocates for requests made by patrons.

Built relationships with over 50 diverse hospital patients enrolled in study to collect data assessing nutritional recovery. Assisted in building and designing RedCap database for data entry of over 300 different hospital menu items. Conducted literature review on hospital food waste and equitable food access in hospital patients.

Worked with accuracy and speed in a fast-paced environment with the Sodexo team to provide food to over 1000 hospital patients. Promptly delivered hospital meals to diverse range of patients and empathetically listened and communicated their needs to food service managers.

Liaised efficiently between over 100 participants and 3 researchers to run experiments on couples and recruit participants.Critically reviewed surveys and study design to improve data being collected.

Co-ordinated deployment of salesforce.com CRM system to replace legacy system. Responsible for data migration strategy between Sandbox and Production, training and supporting end users. Worked with project management team to define and communicate business requirements to third party IT company.

Researched and tested secure solutions for routing issues using root cause analysis. Answered complex technical questions regarding the Solace appliance and Virtual Message Router.

Responsible for implementing internationalization, unit test suite maintenance, and assisted in the development of company’s continuing education features, worked in Ruby on Rails. Also worked full stack development on company's new opportunity board.

Responsible for front end website development. Worked with HTML, CSS, and JavaScript. Created company's home page, and other site pages.

Refined leadership skills by teaching swimming lessons and guarding pool.