Natasha Whyte Email and Phone Number

Leading & training a team of customer service advisors for inbound customer service emails, live chat, Facebook, Instagram & TikTokSetting up & using Gorgias CRM, including creation of website help center, writing articles, setting up automation, communicating with customers inbound and outbound.Managing TikTok seller center including returns, cancellations, reviews & inbound and outbound customer communication. Working alongside couriers such as Royal Mail, Fedex, Evri, Fedex and… Show more Leading & training a team of customer service advisors for inbound customer service emails, live chat, Facebook, Instagram & TikTokSetting up & using Gorgias CRM, including creation of website help center, writing articles, setting up automation, communicating with customers inbound and outbound.Managing TikTok seller center including returns, cancellations, reviews & inbound and outbound customer communication. Working alongside couriers such as Royal Mail, Fedex, Evri, Fedex and Amazon logistics. Using Linnworks printing, editing, manifesting orders along with other skills. Assisting the operations manager in the warehouse when needed managing the team in their absence. Show less

Dealing with inbound telephone calls/emails of escalated customer complaints Ensuring efficient and effective customer care. Liaising between customers and various departments & external partners to enhance customer satisfactionProblem resolutionFollow-ups with customers to ensure seamless service.

Training a team of customer service advisors for inbound customer service inquiries via telephone/email & live chatProcessing direct debits & outstanding paymentsInputting memberships and processing memberships. Incoming customer inquiries from email/telephone & live chatMarking calls and ensuring staff are remaining GDPR compliant Working on Oracle to process/enter customer information

Assisting the manager in the opening & closing of storeDealing with customers face-to-face and through telephoneSetting up display windowsAssessing & testing jewelry Western union transactions Packing and sending high value items for auction Cash handling

Assessing & ordering stock RotasFood hygiene trainingWaste prevention Team leading Cash handling

Team leading Stock replenishment RotasOpening and closing of store Cash handling Daily banking Inbound & outbound deliveries