Natasha Young Email and Phone Number

• Develop, enhance, and maintain web/API applications supporting Connected Vehicle features such as vehicle messaging software, updates, key management, and platform security validation. • Collaborate with feature and product development teams in design and requirements discussions.• Innovate solutions to improve existing applications and processes around Ford’s Connected Vehicle application and key management portfolio.

• Developed comprehensive automated testing scripts for core lending and account servicing applications. • Assisted business application team with automated testing tools for integration, regression, & user acceptance testing.• Developed scripts using VBScript in HP Unified Functional Testing (UFT) per business requirements• Integrated and maintained testing scripts in HP Application Lifecycle Management (ALM)

• Ranked as the top asset protection investigator in the state of Michigan: my shoplifting apprehensions & investigations accounted for 33% of the dollar recovery volume out of 34 JCPenney stores in Michigan. • Partnered with the Dearborn Police Department to conduct high-level undercover shoplifting and retrial fraud blitzes and investigations.• Used CCTV surveillance to detect suspicious activity & prevent company loss through shoplifting apprehensions and the collection of sensitive information for organized crime investigations.• Interviewed shoplifting subjects to detect organized retail fraud for the company’s Market Investigators.• Investigated customer accidents to ensure the integrity of the incident in the case of litigation or media attention.• Mentored and trained new asset protection investigators throughout the Detroit district • Analyzed & investigated various financial transactions and discrepancies to prepare for litigation.

• Used exception-based reporting (XBR) to detected credit card fraud, internal theft, and register abuse.• Partnered with the Farmington Police Department and the local city prosecutor to put together complex retail fraud cases for court trials.• Conducted fire and safety inspection to meet company and state of Michigan’s standards • Completed corporate-level asset protection audit inspections.• Used surveillance & investigative reporting systems to detect suspicious activity & prevent company loss.

• Partnered with Secret Service on Midwest cash counterfeiting case.• Prevented and investigated credit card fraud transactions to protect the company’s loyal customers and uphold company standards. • Used floor and CCTV surveillance to detect suspicious activity & prevent company loss through shoplifting apprehensions.• Conducted weekly audits to ensure company standards were being followed and developed solutions for reoccurring store issues.• Assisted in internal investigations and acted as a witness during internal and external interviews.

• Focused on preparing criminal case reports & preserving evidence while maintaining secret security clearance.• Developed a method for preserving email tracking pings as evidence & created technical instructions.

• Provided level 2 IT support for employee workstations, hardware devices & company servers.• Conducted research & produced in-house engineering manuals for corporate & small business customers. • Maintained large budgets & engineering data spreadsheets for company & customer records.

• Improved customer experience by implementing creative & personal merchandising ideas to increase sales.• Answered customer technical questions & provided solutions utilizing company products & services. • Provided troubleshooting of customers’ electrical and computing devices over the phone and in person.

• Responsible for supporting all general department positions, based on the need of the store. • Received 5-star rating from customer surveys on 4 different occasions. • Top rate sales associate for selling ICAP, Instant Credit Application.• Assisted customers in the Catalog Department with returns and discrepancies.