Natasha Afonso Email and Phone Number

- Manage a portfolio of diverse projects, utilizing strong project management skills to successfully initiate, plan, execute, monitor, and close high and medium complexity projects;- Collaborate with and lead internal teams to ensure timely and within-budget project delivery, while consistently meeting stakeholder and client expectations;- Develop comprehensive project plans, effectively assigning tasks and diligently overseeing progress to ensure project teams remain on track;-… Show more - Manage a portfolio of diverse projects, utilizing strong project management skills to successfully initiate, plan, execute, monitor, and close high and medium complexity projects;- Collaborate with and lead internal teams to ensure timely and within-budget project delivery, while consistently meeting stakeholder and client expectations;- Develop comprehensive project plans, effectively assigning tasks and diligently overseeing progress to ensure project teams remain on track;- Utilize proactive communication skills to establish and maintain strong relationships with stakeholders, promptly addressing potential issues and implementing necessary changes to mitigate risks;- Handle a wide range of projects, including collaborating with new businesses, expanding existing businesses, implementing new support channels or technologies, and managing internal change processes;- Employ problem-solving skills to overcome project-related challenges, identifying effective solutions to ensure project success;- Manage project teams, providing guidance, motivation, and support to foster a collaborative and high-performing work environment;- Ensure the highest quality standards by implementing quality assurance measures, resulting in the delivery of exceptional project outcomes;- Demonstrated expertise in stakeholder management, consistently fostering positive relationships and effectively addressing stakeholder needs and expectations;- Implement risk management practices, proactively identifying and mitigating project risks to minimize their impact on project timelines and deliverables. Show less

- Lead and manage a support team, including hiring, training, setting performance goals, conducting evaluations, and providing guidance and mentorship;- Ensure effective delivery of support services, meeting internal and/or external client needs. Establish and maintain service level agreements (SLAs), monitor performance metrics, and continuously improve support processes;- Handle escalated or complex support issues, investigating and troubleshooting problems, coordinating with other… Show more - Lead and manage a support team, including hiring, training, setting performance goals, conducting evaluations, and providing guidance and mentorship;- Ensure effective delivery of support services, meeting internal and/or external client needs. Establish and maintain service level agreements (SLAs), monitor performance metrics, and continuously improve support processes;- Handle escalated or complex support issues, investigating and troubleshooting problems, coordinating with other teams or departments, and ensuring timely resolution;Identify opportunities to streamline support processes, optimize resource allocation, and enhance efficiency. Introduce new tools or technologies, automate repetitive tasks, and establish best practices for improved support operations;- Collaborate closely with other teams (development, operations, product management), providing input on customer requirements, contributing to product improvement initiatives, and ensuring effective communication and coordination across departments;- Actively participate in the selection process, conducting interviews, evaluating candidate qualifications, and providing valuable feedback to Talent Acquisition, resulting in the successful recruitment and onboarding of top-notch talent to strengthen and expand the capabilities of my team as well as other teams within the organization. Show less

- Implement recruitment strategies and talent sourcing techniques to attract high-potential candidates through diverse channels;- Prioritize employer branding to convey unique value propositions and enhance the candidate experience;- Conduct candidate assessments using interviews, tests, and reference checks to evaluate qualifications and fit;- Facilitate smooth onboarding processes for new hires and offered necessary support;- Collaborate with HR teams to align talent… Show more - Implement recruitment strategies and talent sourcing techniques to attract high-potential candidates through diverse channels;- Prioritize employer branding to convey unique value propositions and enhance the candidate experience;- Conduct candidate assessments using interviews, tests, and reference checks to evaluate qualifications and fit;- Facilitate smooth onboarding processes for new hires and offered necessary support;- Collaborate with HR teams to align talent acquisition strategies with broader HR initiatives;- Revise talent acquisition policies to align with the HR Transformation Global Program;- Utilize various interviewing techniques, such as behavioral and competency-based interviews;- Engage in talent management by identifying high-potential candidates and maintaining professional relationships;- Build strong networks with industry professionals, associations, and educational institutions;- Promote diversity and inclusion by implementing fair and unbiased practices and sourcing from diverse backgrounds;- Conduct full-cycle recruitment for key positions at different levels, from middle management to director-level roles;- Map key functions and personnel, working with HR functions to retain key individuals and recruit for key roles;- Establish recruitment metrics, reported performance, and managed turnover, headcount, and costs;- Provide regular updates on recruitment status to Directors and Senior Managers;- Collaborate with the CCO to redesign and recruit new Sales Team members;- Conduct assessments for existing employees across all departments;- Train new Team Leaders in all aspects of the recruitment cycle. Show less

- Lead recruitment teams (interns, analysts, and consultants) to effectively execute talent acquisition strategies across diverse industries and functional domains;- Drive recruitment and talent acquisition strategies for clients, utilizing cutting-edge techniques to attract top-tier candidates;- Develop and implement innovative talent acquisition strategies, leveraging diverse sourcing channels including job boards, social media platforms, professional networks, and referrals;-… Show more - Lead recruitment teams (interns, analysts, and consultants) to effectively execute talent acquisition strategies across diverse industries and functional domains;- Drive recruitment and talent acquisition strategies for clients, utilizing cutting-edge techniques to attract top-tier candidates;- Develop and implement innovative talent acquisition strategies, leveraging diverse sourcing channels including job boards, social media platforms, professional networks, and referrals;- Cultivate strong relationships with hiring managers and key stakeholders, gaining deep insights into talent requirements and offering expert guidance throughout the recruitment lifecycle;- Conduct comprehensive candidate screenings, interviews, and assessments to evaluate technical competencies, cultural alignment, and overall suitability for open positions;- Oversee end-to-end recruitment processes, including job postings, candidate pipeline management, interview coordination, offer negotiations, and ensuring positive onboarding experiences;- Collaborate closely with external teams to ensure a seamless candidate journey and exceptional hiring outcomes;- Stay informed about industry trends, best practices, and emerging recruitment techniques to optimize the talent acquisition process continually;- Analyze recruitment metrics, generate reports for senior leadership, and provide actionable recommendations for process enhancement;- Foster an inclusive and diverse work culture by promoting equal employment opportunities and maintaining a fair and unbiased selection process;- Build and cultivate strong relationships with clients and candidates, serving as the main point of contact for temporary and outsourced positions in various markets, including banking, retail, luxury, services, media, and entertainment. Show less

- Build and maintain strong client relationships, understanding their staffing needs and providing exceptional customer service. Identify opportunities to expand services and enhance client satisfaction;- Generate new business by prospecting and conducting sales activities. Collaborate with internal teams to develop customized staffing solutions aligned with client requirements;- Source, screen, and interview candidates to identify top talent for client job openings. Ensure high… Show more - Build and maintain strong client relationships, understanding their staffing needs and providing exceptional customer service. Identify opportunities to expand services and enhance client satisfaction;- Generate new business by prospecting and conducting sales activities. Collaborate with internal teams to develop customized staffing solutions aligned with client requirements;- Source, screen, and interview candidates to identify top talent for client job openings. Ensure high candidate suitability and client satisfaction;- Offer comprehensive staffing solutions, including temporary, contract, and permanent placements.- Manage candidate onboarding, payroll administration, and address client/candidate concerns;- Stay informed about industry trends and provide insights to clients on staffing strategies, talent market dynamics, and best practices;- Monitor and track client accounts, ensuring timely service delivery. Prepare reports and analyses to assess account performance and identify areas for improvement;- Ensure compliance with internal policies, procedures, and legal regulations. Maintain proper documentation and contract management;- Collaborate with internal teams to deliver seamless service. Provide support and guidance to team members, fostering a positive work environment. Show less