Natasha Benko Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Guelph

A top sales performer, I am a successful and commercially minded Financial Services Professional, with experience converting walk-in front line retail banking business into profitable opportunities.I am a motivated self-starter with strong written and oral communication skills. A team player with a demonstrated ability to work independently, I am experienced collaborating across functional teams to build effective working relationships. A quick and avid learner, I enjoy finding creative solutions to problems and embracing new challenges while maintaining a big picture perspective. I have strong analytical skills and an innate numeracy which has led me to pursue further education in the financial field.

Guelph, Ontario

As a top-performing Customer Service Representative (CSR), I have the highest sales and service metrics in the busiest Guelph TD Branch, serving the most diverse client demographic in the region. As a CSR, I conduct day-to-day banking transactions for retail banking clients, while also educating customers about products and services. I identify financial advice opportunities to determine best fit for customers' needs, while educating customers about web, mobile, and phone banking services. I identify opportunities for in-branch Financial Services Representatives and Planners, redirecting customers to sales staff as appropriate. I maintain a high “Legendary Experience Index” standard for all interactions with customers. Additionally, I perform Secure Desk responsibilities such as foreign currency distribution, opening and closing branch duties, shipping cash, forwarding paperwork and documentation to appropriate locations, and maintaining stock of drafts and access cards for the branch.

Remote

As a member of the Data Integrity team, I have been responsible for daily communicationwith stores for various categories, ensuring error investigation and analysis to address rootcauses, providing action plans for resolution. Developed solid working relationships acrosssupport teams to facilitate more responsive error resolution. On a daily basis, pulled datafrom SAP to generate personalized Excel reports on outstanding error issues for teammembers and team leader. Created weekly reports on the status of error-notificationsbacklog for marketing divisions, using pivot tables to present data for Manager andDirector’s 1-on-1 meetings. Initiated escalation of special-case errors to ensure resolutionper department’s Service Level Agreement. Implemented a project to close resolved issuesunreported by support teams, and worked with Categories to maintain an exclusion reportto ensure the reduction of redundant ticket volume; both projects resulted in improveddepartmental metrics. Became expert in 3 anomalous, category-specific data investigationsand resolution protocols.

Brampton, Ontario

1 President'S Choice Circle, Brampton, Ontario

1 President'S Choice Circle, Brampton, Ontario