iedex provides customised and quality B2B SaaS managed solutions. Through utilising their tools iedex turns data into insightful action with a strategic focus.• Maintained high levels of customer engagement with a focus on customer satisfaction and loyalty, always being the first point of contact• Successfully planned and directed projects that exceeded the customer’s expectations delivering them underbudget and on time• Created and run personalised, segmented, tested and automated mobile friendly marketing campaigns• Conducted workshops, product demos, trainings, business reviews and proactively suggested solutions to customer challenges • Successfully delivered high level impact briefings for all levels of management, including senior level executives, ensuring that each level of management understood the key points of the brief• Maintained effective communication with management, resources, project managers and customers, consistently receiving praise for ensuring projects ran smoothly and were focussed on the right priorities• Skillfully used various CRMs, including Salesforce• Used customers feedback to review and improve products• Guided customers through onboarding, implementation and deployment of iedex tools• Addressed all crisis situations in a very structured, calm and timely manner

DLPA is a bespoke leadership and business development program provider that drives strategic objectives and unlocks the potential of current and emerging leaders. Our software- Performance Manager- is a refined interface designed to assess and optimise employee performance and engagement, manage team/department objectives, whilst easily identifying and evaluating productivity-related issues.• Acted as the primary point of contact and building long-term relationships with customers.• Developed trusted advisor relationships with key accounts and customer stakeholders.• Ensured the timely and successful delivery of all solutions according to customer needs and objectives.• Clearly communicated the progress of monthly/quarterly initiatives to internal and external stakeholders.• Using Analytical Skills, forecasted and tracked key account metrics.• Kept current clients satisfied and delivered exceptional client service on a day-to-day basis.• Monitored and analysed customer’s usage of the product.

• Monitored customer experience on DHS website, through both content and working with IT on appropriate technology.• Involved in developing and implementing strategic plan for content development for DHS website.• Worked closely with staff across the organisation to improve the writing/editing and presentation of content.• Planned overall marketing objectives and strategies for e-mail marketing campaigns.• Assisted the organisation in making the transition to digital content.• Ensured a more personalised website experience.• Daily used Microsoft office applications, HTML, and CSS on advanced level.

• Worked with business units and internal stakeholders to maintain regular content updates to all web-sites.• Monitored and maintained complete lifecycle of product content on all web-sites; managed content changes.• Designed and managed photo and video assets and related content using Word Press, Adobe Creative Cloud including Photoshop, and other content applications.• QA’d all content for all devices (mobile and desktop) and adjusted where needed.• Worked collaboratively with in-house e-commerce staff to maintain promotional calendar and content flow on the online stores.

• Researched and implemented new business solutions.• Developed interactive web applications using JavaServerFaces and Seam.• Developed advanced queries using MySQL.• Extensively developed Dynamic Reports using BIRT.• Developed web-sites using Joomla.• Used YUI CSS Library, and developed CSS.• Search Engine Optimisation.• Provided support on developed products.

• Developed and Implemented Web-based Software using HTML, ASP, VB Script, Java Script and VB6 programming languages.• Developed and maintained Access and SQL (Server 7 and 2000) databases.• Developed security for new Software (HTTP, IIS and FTP).• Liaised with clients and provided telephone and personal software support and training.• General Administrative duties.