I lead multidisciplinary teams to deliver human-centered solutions for complex service ecosystems and digital interfaces. With over 10 years of experience in the field of service design, I have developed a deep expertise in FinTech, banking, and healthcare sectors, working with some of the world's leading companies and organizations.My passion is to re-imagine services as we know them today, to meet the evolving needs and expectations of customers, employees, and stakeholders. By taking an outside-in approach, I strive to understand the problems, opportunities, and contexts from multiple perspectives, and to co-create desirable, feasible, and viable outcomes.