Natasha D. Johnson Email & Phone Number

• Brokerage Trainer – January 2009 to present
• Research Harmonized Tariff Schedule of the U.S. (HTSUS), Code of Federal Regulations (CFR), and Informed Compliance Publications (ICP) to create information in layman’s terms for U.S. operations
• Create PowerPoint presentations and video tutorials to help operations understand complex procedures and avoid penalties and holds on imported goods
• Develop and update procedures in an on-line manual that serves as a reference tool of most up-to-date processing information
• Identify resolutions to improve training resources, efficiency, import compliance, and audit results
• Assist external customers who accidently reach the training department so their issues can be resolved quickly without being transferred again

Louisville, Kentucky

Policy consultant for knowledge management department to create and maintain the procedures and education curriculum material for daily use and training.

Louisville, Kentucky

• Coordinated with subject matter experts to create, update, correct, and improve format of background, reference, procedure, and curriculum material for the department aligned teams.
• Assisted with projects on upstart of Alegeus call platform, archiving outdated documents, and new hire job aid for new policy consultant on-boarding.

Louisville, Kentucky Area

• Supervised branch to maintain a friendly and comfortable atmosphere for employees and customers
• Assisted customers with all bank products and even helped balance some check books

Website Front-End Development

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services

Activities and Societies: Alpha Kappa Alpha Sorority