Informatics: Improve the quality, efficiency and effectiveness of health care by integrating clinical and information processes necessary to achieve successful adoption and application of new technologies throughout the Veterans Health Administration (VHA).-Advises and educates all levels of employees including the highest levels of management.-Integrates knowledge of clinical and information processes to achieve successful adoption and application of new technologies.-Identifies end-user educational requirements and training needs.-Examines the need for change throughout the organization and determine what changes needs to be aligned and how to do it.-Exercises knowledge in clinical operations, develops and/or oversees the development of information related to patient care.-Uses data to asses treatment impacts such as; clinical endpoints, health status outcomes and utility estimates.-Maintains knowledge of changes in technology and clinical environment to identify.-Provide relevant clinical and/or administrative data to identify, quantify and resolve organizational problems.-Using data bases and registries, formulates tools to support patient care and ensure quality management and clinical oversight

Serves as Application Coordinator for Therapeutic & Diagnostic Imaging (TDI) Services and is responsible for overall management of Radiology/Nuclear Medicine Core software packages. Responsible for importing outside medical imaging and back-up PACS image correction. Enters access requests and creates accounts for new employees, modifications for existing employees, and renewal requests for fee/contract physicians. Enters service requests and is point of contact to other departments. Lead timekeeper and online training coordinator for TDI. Co-chair of United Practice Council responsible for accomplishments such as bringing point-of-care lab testing to the new outpatient imaging building and developing and implementing the All Employee Survey Action Plan to improve employee recognition. Additional responsibilities.

Secretary to the Chief, Therapeutic & Diagnostic Imaging Service, Dayton VA Medical Center, Ohio.Initial Point of Contact for all in-coming telephone calls for Service related inquiries. Coordinate schedule of Service conference room for internal and external customers, and primary router for out-going and in-coming correspondence.Prepare Personnel Actions, Functional and Organizational Charts, Service Medical Center Policies, order forms, and occasionally create Service specific forms for utilization in data collection.Serve as liaison for credentialing of Service physicians and keeps records for twenty-nine (29) providers. This involves ensuring that all providers are current for all credentialing criteria.Point of Contact for in-house physician Continuing Medical Education (CME). Ensure the physicians are provided with CME course materials on a recurring basis.Responsible for maintenance of all Joint Commission and other regulatory applicable files within the Service.

Responsible for administrative/clerical/telephone duties in support of patient care including the implementation and sustainment of the VHA Primary Care Patient Aligned Care Team (PACT) initiative.-Promptly answer, screen and prioritize telephone calls in courteous and professional manner-Serve as point of contact for patients, medical center staff and other community agencies-Participate in secure online messaging with patient and team-Accurately schedule appointments in VISTA-Monitor and manage recall reminder list

-Write help text for web-based products, support bulletins, and other training materials (from printed handouts to online courses)-Manage projects (standardizing training materials)-Participate in scrum/agile process-Facilitate meetingshttp://ehds.biz/

-Editorial Intern 09/11-12/11: Wrote various articles and copy edited other works-Contributing Writer 12/11-4/13: Wrote articles on various local topics-Trained editorial staff in editing and AP Style-Associate Editor 3/13-4/13: Edited entire issues, focusing on copy editing; managed social mediahttp://www.daytoncitypaper.com/

Call center position providing customer service for retail credit cards.

Residents' Clinic, Fee Basis DepartmentScheduled appointments, customer service, researched and processed bills, patient privacy/information security, correspondence preparation, trained new employees, developed and presented new patient orientation presentation and handouts for Fee Basis both on DVD and in person.http://www.nonvacare.va.gov/

Researched and wrote various articles for Life section, including one center spread, and two breast cancer articles in October 2009 A section. Also contributed articles through partnership with Wright State University's journalism program.http://www.daytondailynews.com/