Natasha Hardy Email & Phone Number

Cape Town, Wc, Za

Enthusiastic and dedicated coach with nearly a decade of experience, committed to helping individuals explore their fullest potential. My journey began with a passion for personal development and has evolved into a career focused on transformational coaching. Since 2022, I have been running my own coaching business, working closely with clients to transcend limiting beliefs and create fulfilling lives. My coaching focuses on taking clients through a journey of self discovery; developing self awareness and building emotional intelligence, with the goal of empowering them to completely rethink what’s possible for their life. I guide clients through a journey of self discovery. I specialise in supporting clients to unlock their potential, achieve their goals, and enhance their overall wellbeing. My approach focuses on empowering clients to overcome limiting beliefs, build self-confidence, and find balance in their lives. By creating a supportive and motivating environment, I help clients navigate challenges, set value-aligned goals, and develop strategies to attain professional and personal success. My coaching philosophy is rooted in the belief that true transformation comes from within, and my mission is to help each client discover and unleash their inner strength and capabilities.

Cape Town, Western Cape, South Africa

Peter King Coaching & Consulting offers private life coaching and personal transformation online courses. After partaking in the 14-month "Making Lives Work" coaching course in April 2019, I developed a passion for the content and connected to the company's long term vision of building a community of like-minded individuals passionate about personal growth & transformation.- Launched a successful online course, employing innovative methods that significantly increased sales, customer satisfaction and online engagement.- Boosted product delivery and attendance by introducing new courses, workshops and masterclasses resulting in increased sales.- Initiated the establishment of an online community, driving substantial growth in community engagement and membership.- Orchestrated online events and webinars which contributed to an increase in membership retention.

Wilderness, Western Cape

As the Operations and Events Manager at Oakhurst Farm Cottages & Africamps, I spearheaded comprehensive operational and event management for a 100-sleeper guest farm and an exclusive events venue, translating into remarkable achievements and an enriched guest experience.Key Achievements:- Orchestrated daily operations for a 100-sleeper guest farm and events venue, ensuring an overall NPS of 4.9.- Spearheaded business development by collaborating with local travel agents, online travel influencers boosting sales and social media presence by 30%. - Initiated a complete overhaul of the farm’s website and online presence by enhancing product images and copy which resulted in a staggering 60% increase in sales. - Led a diverse team of housekeepers, maintenance staff, and activity guides ensuring quality standards and efficient productivity.

City Of Cape Town, Western Cape, South Africa

At WeManage, a prominent short-term property management and rental company based in Cape Town, I undertook a part-time role focused on fortifying operational foundations, including systems and processes that were integral to the company's ambitions of portfolio expansion. Although my work with WeManage was temporarily halted due to the onset of a nationwide lockdown, my contributions had a lasting impact.Key Achievements:- Spearheaded a complete overhaul of operational processes, implementing a centralized property management system for streamlined day-to-day efficiency.- Expanded online presence strategically by listing properties on new marketplace platforms, resulting in increased visibility, ratings and sales.- Standardised and streamlined the property onboarding process, ensuring quick and smooth transitions for new properties.- Cultivated and maintained strong relationships with property owners and suppliers, optimizing operational effectiveness.- Initiated an elevated customer experience through the creation of welcome packs and neighbourhood guides, leading to higher ratings, satisfaction and repeat bookings.

Cape Town Area, South Africa

I played a pivotal role in enhancing the workplace experience, fostering productivity, and promoting a vibrant, interconnected culture across the Cape Town and London offices. My focus extended beyond the physical offices, ensuring that remote team members felt deeply integrated into the company's culture & mission. This multi-faceted role required me to manage a diverse array of responsibilities, all while maintaining the agility needed to thrive in a fast-paced and ever-evolving environment.- Enhanced workplace experience, fostering productivity and an interconnected culture in Cape Town and London offices.- Spearheaded the establishment of the culture through department-specific contributions, promoting a sense of belonging and purpose.- Initiated company events and industry meet-ups; strengthening Over's presence and reputation.- Streamlined onboarding of new hires, reducing employee onboarding time by 50% for seamless integration.- Devised automated equipment tracking system, reducing downtime of equipment during repairs and minimizing losses.- Successfully scaled office infrastructure during rapid growth - transitioning from 40 to 100 staff members in 3 months with reduced impact on productivity.

Cape Town Area, South Africa

In February 2017, I transitioned from working on short courses at GetSmarter to working full time on two Accounting Professional Programmes for the University of Cape Town. During my time working on these programmes, I performance coached over 1000 young working professionals working at the top accounting firms in South Africa and the UK. Using coaching foundations and techniques, my main responsibility was to facilitate their performance success allowing them to achieve their career goal of being an accredited Chartered Accountant. I was responsible for driving performance and course satisfaction through proactive student support, personalised communication, and innovative course presentation management. Building rapport with these students equipped me with valuable insight into designing learning programmes which supplement and not hinder the student's study journey.- Managed a portfolio of online short courses and Professional Programmes, catering to over 800 adult professionals working across diverse industries and prestigious accounting firms in South Africa.- Championed student success, driving performance and course satisfaction through personalized communication and innovative course presentation management.- Established strong rapport with students throughout the 6-week course journey, garnering valuable user feedback and spearheading the creation of a customer advocacy team.- Achieved an outstanding 80% course completion rate through performance coaching, ensuring students' success.- Enhanced pass rates for repeat students by 15% through the implementation of an alumni-based mentorship program.

Observatory

As a Course Coach, I managed a portfolio of online short courses and Accounting Professional Programmes averaging over 500 students. Our students consisted of adult professionals working across multiple industries and at top accounting firms across South Africa. Using coaching foundations and techniques, my main responsibility was to facilitate the success of the students' goals during the course. I was responsible for driving performance and course satisfaction through proactive student support, personalised communication, and innovative course presentation management for each course in my portfolio. Engaging and building rapport with our customers over a 6-week course journey enabled me to gain valuable user feedback which spearheaded my creation of a customer advocacy team in our department. Notable Achievements:- Contributed to an 80% course completion rate through performance coaching.- Increased the pass rate of repeat students by 15% through the setup of an alumni-based mentorship programme.- Developed a coach mastermind group to collaborate with other course coaches on building coaching skills and techniques.- Increased efficiency of communication between customer-facing departments and students through processes and standardisation.- Increased the rapport of canned-response process.

Cape Town Area, South Africa

I fostered and strengthened relationships with property owners and agents of high-end luxury villas across the Atlantic Seaboard. I acted as a dedicated advisor assisting each owner with trusted rental advice, local knowledge and in-depth insights about the performance of their property. Drafted stand-out listings for each property across 8+ booking platforms increasing the property’s ratings, visibility, desirability and therefore increasing sales and revenue. Spearheaded the expansion of the villa portfolio across various regions of the Western Cape. Formulated a new property onboarding process which reduced sign up process time by 80% which meant properties could be booked quicker to start generating revenue.

Pinelands, Cape Town

As a Travel Consultant, I was responsible for fulfilling leisure travel requests, specialising in Luxury Cruises. I compiled tailor-made quotes and itineraries from online generated queries, owning the process from start to finish – initial contact, quoting, proposals, bookings, payments etc. As a team, we worked towards meeting and exceeding our monthly and quarterly sales targets, while fostering relationships with customers and suppliers. During my time working at South African Travel Online, I was also involved with basic Web Management and compiled travel newsletters and articles which were published on the website.

Higher Diploma

Education record