Norshazlynn Natasha Jeffry Email & Phone Number

Singapore

• Prepare and manage shipping documentation using the BAAN system, ensuring accuracy and compliance with shipping regulations.• Analyze and determine optimal shipping methods (air, sea, or land) based on shipment size, cost, and delivery timelines; request and review quotations from vendors.• Schedule and coordinate domestic and international freight forwarders, ensuring timely and cost-effective shipping solutions.• Collaborate with Customer Service and freight forwarders/couriers to address shipping concerns and resolve delays, ensuring a smooth process from order to delivery.• Proactively track shipment statuses, providing regular updates and ensuring delivery commitments are met.• Assign and verify Harmonized System (HS) Codes for products across Singapore, Malaysia, Indonesia, and Thailand to ensure accurate classification and compliance.• Maintain accurate, detailed records of shipments, including invoice numbers, bill of lading, and Customs Clearance Permit (CCP) numbers, for audit and reporting purposes.• Generate monthly export documentation reports and submit them to Finance for GST refunds and claims.• Manage shipping materials inventory, ensuring availability of essential supplies and addressing shortages promptly.• Oversee inventory reversals and maintain accurate records for returned or cancelled shipments, minimizing discrepancies.

Singapore

• Conducted regular expiry checks on edible goods to ensure quality and compliance with food safety regulations.• Managed stock replenishment processes, ensuring shelves were consistently stocked to avoid any shortages or disruptions in the supply chain.• Followed the FIFO (First-In-First-Out) principle meticulously to maintain the freshness of perishable items and minimize waste.• Daily reporting of shortages, expired products, and stock discrepancies into the system, helping maintain real-time inventory accuracy.• Used scanning systems to track products, ensuring that all items were correctly labeled with accurate expiry dates before being added to the inventory.• Played a key role in maintaining the accuracy of stock data to facilitate smooth warehouse operations and prevent mismanagement.• Responsible for picking and packing orders efficiently and accurately, ensuring all orders met company guidelines and were processed within the set time frame.• Checked that all packed items were in good condition and segregated edible and non-edible products to avoid contamination or mix-ups.• Worked closely with Customer Service and riders to ensure the correct items were dispatched and delivered to customers on time.• During inbound processes, tasked with receiving deliveries, verifying the contents against the Delivery Order (DO), and ensuring that all products matched what was ordered.• Participated in outbound logistics beyond packing by helping coordinate the dispatching of orders and ensuring proper communication between the warehouse team and delivery personnel.• Maintained workplace cleanliness and safety, adhering to safety guidelines to ensure that the warehouse was a hazard-free environment.• Actively contributed to ensuring the warehouse met food safety standards, especially with edible products, ensuring compliance with regulatory and company protocols.

Singapore

• Managed declarations for imports, exports, and transshipments via TNets 4.1, ensuring accuracy and compliance with customs regulations.• Conducted thorough checks of import/export documents (air, ocean, and land) to prevent processing delays and errors.• Coordinated with government agencies for smooth customs clearance, especially for controlled goods, adhering to regulatory standards.• Accurately calculated GST for imports, working with finance to ensure compliance with tax requirements.• Maintained real-time shipment tracking using a shared Google Sheets tracker, providing transparent status updates to the team.• Prepared Certificates of Origin weekly, ensuring accurate origin documentation for international trade requirements.• Applied ASEAN Harmonized Tariff Nomenclature (AHTN) for correct product classification, optimizing compliance and duty accuracy.• Communicated with clients to address document needs and potential shipment delays.• Identified and resolved documentation discrepancies proactively, minimizing customs issues and ensuring seamless processing.

Singapore

• Delivered outstanding customer service, greeting and assisting customers to ensure satisfaction during peak and off-peak hours.• Managed cashiering operations, accurately handling cash and credit card transactions, and balancing the register at the end of each shift.• Rotated between various operational roles, including Sushi Roller, Packer, and Cashier, developing a well-rounded understanding of restaurant functions.• Collaborated with third-party delivery platforms like Grab, Foodpanda, and Deliveroo, ensuring orders were fulfilled accurately and on time.• Assisted in stock-taking activities and maintained inventory levels, ensuring kitchen supplies and packaging materials were always available.• Carried out opening and closing duties, setting up the store for smooth operations and ensuring proper closure and clean-up at day’s end.• Supported kitchen operations by assisting with food preparation and ensuring all products were prepared to company standards before service.• Enforced First In, First Out (FIFO) protocols for ingredients, ensuring food safety and minimizing waste.• Maintained a clean, organized, and hygienic workspace, complying with all health and safety regulations.• Worked closely with team members to ensure efficiency in food preparation and delivery, meeting customer demands both in-store and online.• Memorized the menu, confidently recommending items based on customer preferences and handling inquiries with ease.• Took responsibility for dry goods and packaging material inventory, ensuring stock levels were maintained and coordinating replenishment as needed.