With over five years of experience in collections management, I am passionate about providing the best service and solutions for our customers and our company. I am currently leading the collections team at Koyo, a Fintech company that offers innovative and accessible loans to the underserved market.At Koyo, I have built and improved policies and procedures that ensure compliance with consumer duty and FCA guidelines, while optimizing recovery rates and customer retention. I have also worked closely with the tech team to develop our platform and achieve efficiency by automation. I have strong skills in social networking, social media marketing, and time management, which enable me to communicate effectively with stakeholders at all levels and multitask in a fast-paced environment. I am always eager to learn new skills and implement improvements that result in better outcomes for our customers and our company.