Natasha Lee Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio Area

• Hire, train and monitor performance of the Customer Service Department• Collaborated with IT Department to introduce and transition customers to companies EDI ordering platform• Managed project to move company to a new 3PL provider which included negotiating freight costs and integrating EDI into the customer service freight tendering process • Provide feedback and performance reviews for direct reports• Maintain professional standards in sales and customer relationships• Establish and maintain Key Performance Indicator’s o KPI’s have seen a nearly 75% YTD improvement• Responsible for identifying strategies that will move the department forward and in line with the companies goals and objectives• Assist the credit department with collections on overdue accounts

Cincinnati Area, Ky

• Analyze and interpret productivity data to provide performance coaching and guidance for eight Customer Account Analysts• Facilitate strategies and techniques to improve and enhance individual and team performance • Formulate recommendations for process improvements • Collaborate with internal stakeholders to ensure associates have adequate training so service level agreements can be met• Administer all employee related activities (i.e., hiring, separations, training, employee appraisals and discipline)

Greater Detroit Area

• Managed the day to day activities of the Appraisal Operations Team• Established standards of performance and managed a staff of 30 Appraisal Analysts and two Team Leads• Examined the contracts of contracted Appraisers to ensure adherence to GAAR standards and guidelines• Frequently assisted in the Request for Proposal (RFP) process by providing documents that substantiated the company’s ability to provide home appraisals at a competitive rate• Closed out contracts on underperforming appraisal companies • Performed quarterly reconciliation of all appraisal documentation • Administered all employee related activities (i.e., hiring,separations, training, employee appraisals and discipline)• Developed and analyzed metrics and made staffing adjustments as needed• Created pivot tables with the help of Microsoft Excel to determine monthly results of team member performance and productivity • Facilitated regular meetings to discuss any operational concerns

Greater Detroit Area

Worked with principals, school administrators, the business community and volunteers to implement and enhance the School Programs Department's financial literacy goals and objectives within each school siteImplemented and managed effective and efficient school programming at multiple sites

Master, Business Administration

Bachelor Of Science, Accounting

Activities and Societies: Zeta Phi Beta Sorority, Inc., SIFE, NABA, Vice President National Pan Hellenic Council, On-Air Personality.