Manage a dynamic team driving Dillie's influencer marketing initiatives on TikTok Shop, fostering creative collaborations between emerging creators and top-tier brands while pioneering trendsetting campaigns that position Dillie as a leading creative agency shaping innovation in the beauty and personal care space.

Dear World Certified Storyteller facilitating speaking engagements dedicated to upskilling individuals on how to use storytelling to share business strategy, foster professional connections, and build brands that inspire.

-Provided strategic support, consultation and account management for Fuel Cycle customers across the finance, media, retail, and technology industries. -Led the processes of product adoption, strategic goal planning, contract renewal and compliance, fostering growth and maintenance of overall client health.-Developed and executed a comprehensive multi-part webinar series to educate clients on our company's software tools, enhancing client understanding and engagement.-Supported and coached other CS team members to drive their professional success and their clients' successes as well. Led the CS team that specializes in media and technology industries.

MROC (Market Research Online Community) Manager within the CPG/Retail vertical innovating engagement strategies to ensure clients from SMBs to Fortune 500 companies capture and leverage actionable insights that improve their products, brands and people.

-Established and administered a comprehensive database, proficiently tracking clinician utilization and new patient requests, strategically addressing the pervasive industry challenge of insufficient clinician availability in comparison to the escalating demand for patient care. -Led a team of 8 direct reports who successfully managed high case loads and consistently met exemplary CSAT and CES scores for their service with Ginger's members and clinicians.-Managed my own case load of members and clinicians with 30% above response rate versus the average.

Catalog is a Software as a Service platform for brands and creatives, helping produce commercial-grade photos and videos with leading photographers, videographers, stylists, producers, and studios. Catalog is an early-stage, venture-backed startup.• Led Account Management team and developed best practices for client-facing communications, new customer onboarding and customer growth opportunities. • Introduced customer journey maps cross-functionally to increase customer retention of 120+ accounts by 25% and identified $90K new mutual growth opportunities.• Refined project workflows to increase the on time delivery of photo assets by 50%.• Oversaw a team of 10 internal and external contractors and staff throughout project life cycles.Producer: • Built big visions for clients within tight budgets and orchestrated 10K+ unique photography projects.• Executed extensive schedule management for 10-hour production days and developed multiple calendars for project deadlines.

Dear World is a media and storytelling organization with a mission to connect people through their honest stories.• Worked with leaders from Fortune 500 companies, renowned universities and non-profit organizations to design storytelling experiences and workshops internationally. • Developed and managed key relationships with executive leaders and stakeholders, serving as main point of contact throughout project life cycle. • Generated regular research analysis focused on identifying and providing updates on people, companies, trends, events and conferences relevant to the mission of Dear World.• Collaborated with the head of production and operations to modify contract stipulations and track budgets.

• Wrote 100 tailored blog posts monthly across Facebook, Google+ and Twitter for 20 healthcare professionals.• Researched latest news in health and medicine to integrate findings as relevant to each unique audience. • Supported monthly increases in user engagement online across all accounts.

• Assisted with Polite Society's initial product launch by creating vision boards, coordinating asset management with third party contractors, and researching AWS best-practices to ensure consistent improvement of product performance.• Designed and managed all social and promotional content across Instagram and Facebook.

Supported development of media strategies for 10 clients across health and wellness and retail industries by building media lists, drafting press releases, and tracking results.

• Identified job opportunities and trained 500+ students each quarter to join various University establishments.• Provided administrative support to department Director and 3 Division Managers.• Tended front desk and addressed all in-person and remote communications.• Devised and maintained office systems to efficiently deal with paper flow and inventory.

• Supported company Principal by completing daily tasks and collaborating on campaign ideas.• Compiled press lists to fortify client relationships with the press and public.• Documented meetings and created to-do lists based on notes.• Drafted press releases and client briefs.• Maintained Principal's calendar and coordinated meetings.• Implemented a filing system to keep Principal and office organized.

• Supported research examining links between politically correct language and prejudice.• Onboarded participants and administered surveys used in experiments.• Documented confidential participant information for further data analysis.• Organized image files and created PowerPoint slides to support additional research projects.