Natasha E. Melli Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Princess Margaret Cancer Centre

University Of Waterloo

• Communicate and assist students and patrons on campus services• Conduct daily audits of accounting and inventory utilizing Microsoft Excel• Monitor Student life Centre building operations and safety• Book and sign out spaces in Student Life Centre

University Of Waterloo- Wusa Used Books

• Provide effective leadership to a team of bookstore employees, fostering a collaborative and productive work environment.• Utilized analytics and reporting features of Amazon FBA to track sales trends, identify popular products, and make data-driven decisions.• Utilize a hands-on approach to leadership, leading by example and actively engaging with staff to address challenges and provide guidance.• Proposed and led the "Fill-a-Bag" initiative, a school-wide sales event for four months, resulting in increased customer engagement and higher transaction values.

Toronto, Ontario, Canada

• Communicated and assisted healthcare professionals in hospitals during the introduction of the new EPIC system.• Utilized the Cisco application to create technical problem tickets and troubleshoot over the phone.Used Microsoft Excel for auditing and analyzing technical issue tickets across hospitals, creating knowledge articles for future reference.• Collected and organized Electronic Health records and paper-based records for project cutover and data entries.• Conducted training in EPIC software, assisting healthcare professionals with login issues, system launch, and navigation problems.• Provided on-call support to clinical and non-clinical end-users in Preoperative and Post-operative care areas.• Facilitated end-user learning through one-on-one educational sessions and provided tip sheets for system navigation.• Effectively communicated with the command center and management to escalate system issues.Utilized ServiceNow for issue tracking and resolution.

Waterloo, Ontario, Canada

• Proficiently managed patient registration and triage duties at the front desk, ensuring streamlined and efficient processes.• Conducted minor clinical procedures with a high level of professionalism, including performing swabs, running urinalysis, conducting blood pressure checks, and providing wound care.• Demonstrated expertise in medical billing and payments administration, handling both OHIP and private insurance processes, including WSIB.• Executed quick and accurate data entry, facilitating prompt information retrieval and maintaining a high standard of accuracy.• Managed the scheduling of medical appointments and effectively communicated with other medical practices via phone and email.• Completed various administrative and clerical tasks, such as medical record maintenance, data entry, and handling medical billing and payments.• Addressed patients' concerns and inquiries while scheduling medical appointments in person, over the phone, or by email.• Welcomed and registered patients in a friendly and professional manner, escorting them to examination rooms following a thorough medical check-up.

Bachelor Of Public Health, Public Health

Activities and Societies: University Varsity Rowing: Social media Executive (2022-23) Hong Kong Students Association: Co-President.

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Model United Nations Club- Secretary (2018-2020) Tech Team- Member (2017-2020) Vice President (2018-2020)