-Act as the customer and business SME for assigned clients-Collaborate with internal developers/product management team to expedite service issues and triage major incidents -Partner with business unit and product management to retain and grow revenues and identify opportunities for new features, enhancements and full end-to-end solutions -Run basic ETL queries -Assist PMO with feature and product implementation

-Worked with the Director of Local Market Growth to create and meet monthly agent onboarding and closing goals-Trained new agents on Roofstock systems and improved processes-Created training manuals and reports, onboarding videos and reference guides for Certified Agent Network-Worked with the product team to identify bugs and tech issues

-Taught online asynchronous property management and financial literacy courses  -Maintained current and accurate student records in learning management system (Canvas, Blackboard) -Developed online asynchronous dual credit courses in residential property management for high school students-Assisted in developing online financial literacy course, worked with professors and eBook developer to finalize course objectives and assignments  -Facilitated online/ on-campus core financial literacy course to 150+ students (2014-2018)

-Created awareness of the opportunities available in the Residential Property Management (RPM) program through guest speaking events, attending college/ career fairs and working with high school teachers and guidance counselors  -Coordinated students’ job shadowing experiences and provided program guidance-Taught online property management courses each semester to both high school and college students-Identified and recruited students for RPM dual credit courses and program using a variety of outreach methods   -Provided input to marketing and strategic communications for marketing material  -Planned and executed on campus events ranging from 10-300 guests  -Managed social media for RPM program -Worked with advisory board members to identity prospects for the RPM program

-Managed the onboarding/training process for new property employees (onboarding call, curriculum, tools, resources & best practices) -Maintained and updated each property employee’s training plan-Assisted with the launch of Tangelo (interactive digital onboarding tool for new employees)

-Provided support for Project teams across Midwest account-Provided superior client service related to project start-up and closeout-Contributed to the growth of the company through innovative ideas and a collaborative mindset within Coordinator Ops Team-Proactively managed project-related issues on account by working within Operations Team framework as well as within the regional PDS team.-Assisted in delivery of PDS services and support programs with a focus on increasing customer satisfaction with JLL s performance and tools.-Supported compliance with Jones Lang LaSalle minimum audit and compliance standards in project management, financial management and operational policies and procedures utilizing the OneView Project Management platform-Managed all duties in compliance to the Master Services Agreement and applicable performance measurements.-Assisted PM team in exceeding Key Performance Indicators (KPI s).-Monitored Service Level Agreements (SLA s) monthly to identify potential challenges and plan corrective actions accordingly.-Helped drive the development and implementation of best practices and innovations-Assisted Management and staff with operational reporting, budgeting, and financial management as necessary

-Served as the primary contact for the online Master in Science programs and design overall recruitment strategy for student applicants in defined market(s)-Implemented and evaluated programs and processes to attract students to Kelley Direct degree programs while working with the Director of Admissions & Student Services to achieve the overall goal of a quality program-Worked with the Admissions Committee to review and interview candidates, while also providing formal/informal information sessions for candidates by telephone-Assisted in the development and implementation of marketing and recruitment strategies, including highly personalized communications with student prospects throughout the year-Managed and lead online Virtual Open Houses, Special Topic Sessions, and other programs for applicants and newly admitted students

-Oversaw resident move-ins and move-outs, unit inspections and security deposit statements (137-unit property/ 88-unit property)-Managed community reports, delinquency, resident ledgers and capital improvement projects-Built relationships with vendors and followed up regarding invoices-Supervised on-site staff, work schedules and managed payroll-Prepared annual budget and forecasted lease expirations and renewals, implemented marketing strategy