Natasha Newell Email & Phone Number

London Area, United Kingdom

Southampton, England, United Kingdom

• Health Claims Assessment, regularly analysing technical medical reports. • Experienced in Critical Illness, Waiver of Premium, Total Permanent Disability, Terminal Illness and Long- Term Care Claims. • Appointed Employee Liaison between Claims and Customer Services, to build inter-departmental relationships• DPA Representative, delivering training and providing updates of relevant regulatory changes.• Complaints representative, handling complaints and completing Root Cause Analysis

Southampton, England, United Kingdom

Assessing Medical Claims including Critical Illness, Total Perminant Disability, Waiver of Premium (Premium Protection) and Terminal Illness.

Southampton, England, United Kingdom

• Processing Death Claims including trusts and inheritance tax claims. • Training Colleagues, Measuring Quality Assurance • Designing template letters for external use and creating training material• Complaints representative, handling challenging claims and face-to-face contact with clients.

Southampton, England, United Kingdom

• Working with Financial Advisers and Customers resolving up to 50 calls per day.• Developing customer service skills, including but not limited to quick decision making, high pressure management and building customer rapport. • Completed Soft Skills training and working with new starters during their first weeks on the phone.

Southampton, England, United Kingdom

• Senior adviser in car seat safety and excelled at developing excellent customer service• Responsible for promotional deadlines and stock delivery• Supported management with training of new starters and developing colleagues in the team.

Beaulieu, England, United Kingdom

• Delivering excellent customer service and product advice

3 A Levels

6 High Grade Gcse'S