Natasha Parker, Pmp, Csm Email & Phone Number

Austin, Texas

Summary: Manage an outstanding Project Management Office (PMO) by implementing standardized processes, mentoring team members, removing roadblocks, driving leadership initiatives, and continuously improving by seeking feedback on PMO processes and my leadership.Manage a team of project managers and business analysts, including assigning and prioritizing work based on bandwidth, team member strengths, and alignment with Enterprise strategic objectivesConduct performance management, including setting employee and team goals, reviewing progress, and performing evaluationsImplement and continuously improve Project Management Office (PMO) processes to best support EnterpriseConduct awareness campaign across Enterprise to increase knowledge and understanding of IT PMO roles and processesImplement IT project prioritization process, including the development of project scoring matrixFacilitate initiative to revamp Change Advisory Board (CAB) process to gain efficiencies and add value Develop requirements for Project Portfolio Management (PPM) software, select the appropriate solution and drive purchasing and implementation processPlan and conduct semiannual PMO retreat to develop team relationships, build skills and conduct team lessons learnedMentor and coach PMO and other technology team members on PMO processes and professional developmentAct as an escalation point for team member and remove roadblocksProactively analyze and develop solutions for business analysis and project management related issuesEnforce PMO processes to ensure a consistent experience and high-quality results for customersHire, onboard and train new PMO team membersBuild and maintain strong working relationships with customers, other leaders and team membersParticipate in IT leadership discussions regarding strategic goals and then plan supporting tacticsCreate and manage PMO annual budget

Austin, Texas

Summary: Manage complex IT projects and assist leadership in improving Project Management Office (PMO) processes, documentation, and templates. Manage enterprise wide implementation of a cloud-based unified communications platform for approximately 30 physical locations and 1000+ users, including the features of voice, fax, instant messaging, collaboration, SMS text, audio conferencing, online meetings, contact center, workforce management, and quality monitoringLead internal process improvement project across three operational support teams to create standardized processes, documentation, and metrics for the internal service desk and improve the use of the service platform (Samanage)Manage technology portion of facilities project, such as audio-visual systems, structured cabling, network, and end user devicesDevelop business case for project requests including gathering requirements, conducting benefits analysis, identifying goals, defining scope, estimating resources, and outlining scheduleCreate and maintain project plans and documentation, such as work breakdown structure (WBS), budget, communication plan, operational support plan, risk register, issue logTrack project status and provide regular updates and presentations to stakeholders and leadershipConduct post project reviews to document lessons learned and ensure continuous improvementImprove PMO policies and procedures and mentor junior team membersEarned CIO award for exceptional project management

Austin, Texas Area

Summary: Managed medium to complex IT projects and developed, documented, and implemented standardized processes for the PMO and software development teams.Managed multiple projects concurrently, including an enterprise resource planning (ERP) project and time & attendance system (KRONOS) upgradeDirected request for proposal (RFP) process for new student information system (SIS), including coordinating vendor workshops and analyzing participant feedback to evaluate products and determine best fit for the districtCollaborated with software developers to implement standardized software development life cycle (SDLC), incorporating Agile principles where appropriateCommunicated project expectations and prioritization of tasks to ensure team members have the information needed to meet milestones and achieve goalsDeveloped PMO processes and created plan for implementation, including organizational change managementFacilitated research, selection, and implementation of project portfolio management (PPM) tool to track requests, projects, resourcing, and produce status reports and leadership dashboardsLed requirements gathering meetings with client to document business needsRegularly solicited client feedback to ensure developed or configured solutions meet user needs

Columbia, Missouri

Summary: Managed full project lifecycle of complex healthcare IT projects at University of Missouri Health Care (MU Health) client site and led improvements of PMO processes.Successfully directed and managed simultaneous projects with Implementation budgets up to $1.5M, including enterprise implementations of scheduling and acuity system, document management system, and the transition of the first two University of Missouri affiliated clinics to MU Health’s electronic medical record (EMR), revenue cycle management system, network, and devicesWorked closely with client subject matter experts (SME) and business analyst to gather requirements and analyze benefits and costs prior to presenting findings to leadership for approval and prioritizationCollaborated with sponsor and key stakeholders to define project objectives, scope, schedule, budget, and success criteria to be included in project charterAcquired project resources by negotiating and coordinating with internal department managers to create cross functional project teams while supplementing with vendor/contractor resources as neededDeveloped WBS with assistance from project team members and SMEs, monitored progress, made proactive adjustments, and effectively communicated changes and updatesIdentified and monitored project issues and risks while ensuring mitigation plans were defined, documented, and followedObserved and documented processes and workflows to identify opportunities for improvementBuilt and maintained project team and client relationships Presented quarterly project reviews to executive leadershipDeveloped end user training plan and created training materials Trained end users on new solutions to ensure successful adoption, including training of 400+ staff members on client standards and newly implemented enterprise document management systemCreated knowledge base documentation and conducted handoff meetings to guarantee seamless transition to support

Columbia, Missouri

Summary: Managed medium IT projects, coordinated Tiger Institute events, and improved associate onboarding processes.Led implementation of intern orientation processPlanned and coordinated company events, including the first annual Tiger Institute Innovations Town Hall, which provided a forum for software developers to interact with clients in a collaborative environment and receive direct feedback Developed training documentation and trained new associates, including site coordinators across the United States

Columbia, Missouri

Summary: Managed IT service level agreement (SLA) reporting project for client.Conducted requirements gathering sessions with client, after working with leadership to review service level agreementsManaged global cross functional team consisting of internal developers and client team membersLed user acceptance testing (UAT) for each report developed to ensure customer satisfaction and receive sponsor sign offProvided regular status updates to all stakeholders, including internal and external clientsAnalyzed service level agreement data and investigated issues prior to month end reportingCreated training documentation and trained co-workers and clients on processes and tools, such as MaximoActive member of Continuous Improvement Committee

Columbia, Missouri

Summary: Managed implementation of production tracking system, analyzed workflows and tool usage to improve processes, and led eContent team in the production of eBooks.Gathered requirements by collaborating with departmental leadershipAnalyzed existing workflows and tools used to determine process improvement optionsLed team to build and maintain Microsoft Access databases as a solution to identified process issuesCommunicated ebook production status to leadership and publishersTrained staff and client on processes and toolsActed as primary contact between department and more than 40 publishers Accurately tracked e-book creation process and provided status updates to publishers and client leadershipCreated reports using Access and Excel data to analyze progress and identify opportunities for improvement