Natasha Pieroway Email and Phone Number
Natasha Pieroway is a Owner/Operator at Comfort Orthotics & Podiatry at Comfort Orthotics & Podiatry Clinic. Colleagues describe her as "Natasha is a fantastic overseer of all things Marcato. Ready to help, and eager to find solutions that work.. you cant go wrong!" and "Natasha is highly motivated in customer satisfaction. She affords extra time to clients to allow them to feel confident and comfortable with the services they are provided. Natasha knows her product very well and is eager to find ways to improve the quality and components of their service to better suit any event or event planner's needs. The Marcato Digital Solutions program is outstanding and makes event organization much easier and more accurate when relating to scheduling and the finer details of operations. I highly recommend both Natasha and the Marcato Digital Solutions program to any Event Organizer."
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Owner/OperatorComfort Orthotics & Podiatry Clinic Nov 2024 - Present
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Business Relationship ManagerComfort Orthotics & Podiatry Clinic May 2023 - Nov 2024
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Director Of Customer Success & OperationsSpellbook Nov 2020 - Sep 2023Toronto, On, Ca -
Director, Experiential & MobilePatron Technology Jan 2020 - Nov 2020- Manage an international team to ensure smooth client implementation processes- Develop workflows for streamlined implementation across all Patron mobile/ experiential products- Cross train on other Patron Technology products to facilitate implementation across platforms
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General Manager - MarcatoPatron Technology Oct 2018 - Jan 2020- Manage overall office operations & communicate with landlord as needed- Help transition Marcato into the Patron Technology organization/ team post acquisition- Create annual budget and set sales/renewal targets- Track budget variance, P&L and manage operations as necessary to stay on track- Apply for provincial/federal funding programs and complete monthly/quarterly reporting- Travel to head office/conferences for internal/client meetings as needed to represent Marcato- Strategize with the Patron leadership team on cross selling techniques and the feature development road map to maximize revenue potential- Project manage the integrations between Marcato and other Patron Technology products
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Chief Operations OfficerMarcato Oct 2016 - Oct 2018- Create annual budget and set sales/renewal targets- Track budget variance and manage operations as necessary to stay on track- Provide quarterly reporting and present at each board meeting- Participated in Creative Destruction Labs Accelerator Program- Assist with 8 month due diligence process leading up to our acquisition in Oct. 2018- Apply for provincial/federal funding programs and complete monthly/quarterly reporting- Project manage the scope, development & release of new features and products- Assist sales team with large scale deals that require custom product development- Recruit and onboard new team members & ensure compliance with HR policies
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Chief Product OfficerMarcato Jul 2015 - Oct 2016- Manage third party integrations- Project manage the scope, development and release of new features and products- Approve/scope custom work requests from the sales team as needed- Oversee the support department and ensure customer satisfaction standards are being upheld- Oversee renewal process and track client/ revenue churn
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Customer Satisfaction ManagerMarcato Apr 2014 - Jul 2015- Oversee the support department and ensure customer satisfaction standards are being upheld- Hire, onboard and train new staff- Strategize and implement processes to continually improve the overall client experience- Ensure product documentation standards are upheld and everything is kept up to date - Project manage the scope, development and release of new features and products- Manage renewal process and track client/revenue churn
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Account ExecutiveMarcato Aug 2011 - Apr 2014- Meet & exceed provided sales targets - Develop sales & marketing collateral- Consult with the engineering team on the product development roadmap and bug fixes- Develop onboarding, implementation and training plans for clients to ensure their success- Provide year-round support for clients and manage subscription renewalsStrategize with festivals to find the best package to fit their budget taking into consideration team size and specific requirements.Manage the change over from any current databases that festivals are using to Marcato Festival Management Software.
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Customer Service RepresentativeScotiabank May 2009 - Apr 2011Toronto, Ontario, Ca
Natasha Pieroway Education Details
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Mcgill UniversityBusiness -
Berlitz Language SchoolFrench
Frequently Asked Questions about Natasha Pieroway
What company does Natasha Pieroway work for?
Natasha Pieroway works for Comfort Orthotics & Podiatry Clinic
What is Natasha Pieroway's role at the current company?
Natasha Pieroway's current role is Owner/Operator at Comfort Orthotics & Podiatry.
What schools did Natasha Pieroway attend?
Natasha Pieroway attended Mcgill University, Berlitz Language School.
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