Natasha Prendergast Email & Phone Number

London, United Kingdom

I am passionate about music, and I love sharing my knowledge of classical piano and music theory with others via private music lessons. I teach a wide range of abilities but mainly focus on beginners. To organise my delivery, I plan lessons and lesson material, provide clear aims and learning objectives, set regular assessments, and write reports detailing students' progress to be submitted formally to their families. I have held summer schools for students with projected targets and repertoire which has culminated in a concert at the end to showcase work. I have also helped deliver music workshops via The Refugee Youth Project which involved songwriting, keyboard and guitar playing. I find teaching very rewarding and fulfilling, and wish to continue with it alongside my full-time career.

London, United Kingdom

Young Roots is a wonderful charity that works in London, Lebanon and Nepal providing educational and social support and activities to young refugees. As a secretary, I support the trustees in all administration by managing the charity database, updating charity policies, organising and implementing membership development and managing the charity email account. I am responsible for designing and developing the social media strategy and managing social networking sites to promote events and maximise charity affiliates. I also write professional newsletters in line with the company brand, mission, vision and ambition. In the past I have marketed and promoted the re-branding and relaunch of the charity via social media. Further secretarial responsibilities include keeping the charity's registrations and reports up-to-date with Companies House and the Charity Commission with assistance of the Legal Trustee.As a trustee, I help organise corporate events and have been a main organiser for fundraisers in the Houses of Parliament and Amnesty International HQ this year. Other responsibilities include managing and attending directors and strategy meetings: I produce and circulate the agenda then take, write up, and distribute the minutes, archiving electronic records for strategic review at a later stage.

London, United Kingdom

Young Roots is a voluntary organisation that works with community-based partners to provide support and activities for young refugees and asylum seekers in London, Lebanon and Nepal.I support Young Roots' board of trustees with a range of administrative duties by managing the charity database, editing and updating charity policies and documents, contacting supporters, and organising and implementing membership development. I am responsible for researching and supporting the charity's social media campaign via digital marketing especially events promotion.

London, United Kingdom

-Accommodation Manager during 2015 turnaround period of 378 bed London flagship property. Responsible for managing facilities, maintenance, health and safety, housekeeping, customer service and events.- Set weekly targets for debt and sales and exceed on KPIs set- Manage customer service team alongside manager, setting daily tasks and delegating appropriately.- Chase and collect rent to bring building towards debt target.- Tour prospective customers around accommodation and successfully complete sales.- Present property to high profile clients- Plan and organise fabulous events for residents.- Provide premium customer service to all clients.- Build successful client relationships with students and contractors.- Successfully manage complaints with professionalism and positivity.

London, United Kingdom

London, United Kingdom

Manage Front of House, Housekeeping and Maintenance teams in a student accommodation of 271 beds, ensuring the building is presented and running at a premium standard.Lead all Front of House duties and allocate tasks to different team members to maximise output.Lead with re-branding of documents in line with company brand guidelinesLead with production of training documents and Standard Operating ProceduresOversee completion of daily occurrence paperwork, ensuring it is up-to-date and compliant with contractor and company frameworksPush building sales to achieve sales targets via client and corporate building tours and SaleforceLead sales meetings for the building with daily reviews, targets and creative ways to generate sales targets.Manage employee hours, payroll and timesheets. Conduct employee meetings, set goals and performance appraisals to ensure Continuous Professional Development of staff.Take rental payments, chase debtors and process refunds to ensure building is maximising profit.

London, United Kingdom

Nido Student Living offers premium accommodation for international students in the dynamic hub of London and prizes itself as the tallest accommodation in the world. I coordinate the optimal functioning of Nido Notting Hill, a lively and energetic student residence of 271 beds, within a friendly and approachable reception team. I work in close association with the maintenance, housekeeping and security teams to manage the rooms within a fast-paced dynamic, customer focused environment. I ensure the wellbeing of the residents is prioritised at all time so that they have an unforgettable experience living in London.I maintain a professional reception and lobby throughout the day, organize and file all paperwork including contracts, invoices and personal documents and process large rental payments and deposit refunds. I am responsible for giving professional building tours to all guests and successfully selling rooms within the accommodation, especially during fast-paced summer periods focused on generating high numbers of sales. I respond to residents’ and sales emails using Microsoft Office Outlook and Salesforce on a daily basis, answer a busy switchboard and transfer calls appropriately. I have successfully trained new receptionists on daily duties and responsibilities in periods of rapid turnover. I also supervise the reception, security and housekeeping teams over the weekend in the building manager's absence.I am certified for the ANUK/Unipol National Code of Standards for Larger Developments. I organize promote and attend trendy student events within Nido and in central London working in conjunction with marketing teams and successful London promoters. I have successfully implemented a weekly digital marketing campaign to enhance residents’ experience of London. I have also helped to implement the damage log procedure by liaising with maintenance and housekeeping teams and detailing damage to property throughout residential stays.

•Follow strict protocol regarding theory examination invigilation, by invigilating in accordance with the Joint Council for Qualifications (JCQ) “General and Vocational instructions for conducting examinations” handbook.•Work within a team to provide a friendly and professional environment for candidates of a large age range (Associated Board examinations). Work independently to invigilate international GCSEs to small groups of candidates (Edexcel examinations).•Greet and signpost candidates, hand out and collect examination papers and sign the candidate register.•Read out examination instructions to candidates and monitor timing throughout the examinations.•Observe and monitor candidates throughout the examination and carry out disciplinary action when regulations are breached.

Croydon, United Kingdom

•Assist and lead a weekly after-school club and holiday workshops for young refugees.•Work independently and as part of a team with other volunteers to run the sessions.•Assist in drama games with students at the beginning of the sessions to help create a relaxed, sociable learning environment for the students.•Teach a wide range of different creative skills to the students including knitting, sewing, glass painting and t-shirt design, as well as helping them improve their English skills.•Help run music workshops teaching guitar, keyboard, singing and rhythm techniques to the students.•Monitor the students’ progress throughout the term and help collect feedback from them about what they enjoy and how to improve the sessions.

•Proof-read the company website and wrote detailed reports, sent to the Qualifications Manager, detailing discrepancies in information between the website and the Register for Regulated Qualifications (Ofqual). •Compiled Microsoft Excel spreadsheets detailing information missing from the company website. •Wrote qualification profiles for new sports qualifications offered by Central YMCA Qualifications, under the direction of the Customer Support Manager and the Qualifications Team.•Assembled and uploaded theory papers onto the internet for internal quality assurance by the Qualifications team.

•Communicated with clients and colleagues in different departments via email and phone correspondence.•Managed the awarding body’s database: entered and edited data for hundreds of new and existing students.•Processed paperwork for clients: emailed examination papers, marked candidates’ papers, organised and sent invoices, printed and sent certificates, photocopied marking schemes, all under strict daily/weekly turnaround times.•Completed and edited spread sheets enabling registration and certification of students.•Learnt the importance of clarity and professionalism in email correspondence to clients, the necessity for precision in data entry and to work quickly and efficiently in a busy working environment.

Master'S Degree, Ethnomusicology

Activities and Societies: Mande Music, Kora workshop

Bmus (Hons) Music, Music, First Class Honours

Activities and Societies: Choral Scholarship recipient: sang in local church choir, Windsor Castle (2012), and Guildford Cathdral (2013)..

Cipd Foundation Certificate In Human Resources Practice, Human Resources Management/Personnel Administration, General, Foundation Certificate