• Serve as the primary point of contact for new projects for the Internal Creative Studio team• Collaborate with contributors on project purpose, goals, data points, budget, deliverables, and other project needs from inception to delivery• Coordinate project timelines and deliverables and communicate weekly status report with project team and stakeholders • Lead meetings with stakeholders and contributors to ensure understanding of project goals, timeline, and budget• Work with the Creative and Procurement teams to develop the most appropriate and effective materials to meet objectives• Create all project documentation and store in team sharepoint for future project reference

• Assist team with all administrative duties for the purpose of establishing new licenses for the pharmacy domestically• Update pharmacy records in order to stay within compliance

• Established the new PMO department and created the processes and procedures to generate team growth and success at a sustainably exponential rate• Consulted on the utilization of ZMG's organizational Publishing and Operational OKRs and guided cross-functional teams to deliver core projects, resulting in the improvement of efficiency and customer experience through process and system improvements • Directed the implementation of Security and HR compliance solutions on an enterprise level with C-Suite Leadership • Measured, monitored and reported on vendor performance to ensure delivery was in line with contractual obligations and performance metrics• Collaborated closely with the Operations and Editorial teams to establish a strong and secure digital experience for customers • Formulated strategic collaboration plan between departments to generate operational synergy• As well as all Project Manager responsibilities listed under GoDaddy

• Developed a plan for quarterly volunteer events within the local Austin community, encouraging greater company participation• Increased company engagement, through improving our outreach to Austin-based partners by diversifying the social impact focus (homelessness, animal rescue, domestic abuse, etc.)• Cultivated relationships with employees, delivering opportunities for volunteer service to the local community for teams to participate in quarterly• Trained & mentored ambassadors positioning GoDaddy’s narrative, recruitment, and boosting engagement at events

*Acquired Main Street Hub in July 2018*• Reported program data points for productivity, revenue generated, customer experience, and department budget to department leadership and C-Suite executives for the Website Design Services department • Managed the simultaneous execution of up to 3 concurrent medium-to-large scale design, product, and/or engineering initiatives resulting in the increase of customer experience, NPS scores, team efficiency, and sales• Conducted monthly audits on vendor performance to maintain project timeline, budget, and quality standards• Leveraged both agile and waterfall methodologies to deploy workflow alignment & task distribution that was palpable to all team members regardless of professional background • Defined and managed project/purpose; clarify roles, tasks, milestones and schedules, considering the big picture and long-term team goals• Set project vision and crafted yearly roadmaps to foster interdepartmental collaboration and refine key deliverables, resulting in productivity improvement• Developed and managed project documentation including proposals, estimates, plans, timelines, and tasks• Facilitated weekly standup meetings and one on one reviews to detect challenges early, allowing the team to resolve issues with accuracy • Sought out new, creative solutions and shift strategies when necessary, while still maintaining quality of work• Responded to and escalated critical situations, breaking down the problem, communicating options for resolution and driving the solution forward• Trained and mentored project management interns during their time on the GoDaddy Global PMO team

• Project managed all Office and Facilities projects from idea proposal to launch of new or updates process, system, or office layout• Maintained inventory of supplies for the office and break room in both Austin offices• Planned office, team, and company wide events, including volunteer outings, happy hours, team-building activities, holiday parties and more• Managed company swag inventory for all three offices, as well as, maintain processes for requesting swag for events, trade shows, anniversaries, and new hire orientation• Revised and/or created new processes pertaining to facilities, events, company swag, and office manager roles in order to sustain company growth and office efficiency• Initiated, maintained, and managed vendor relationships, as well as, coordinating with vendors to resolve any issues• Fostered relationships between building management and company leaders to ensure positive collaboration for office needs• Coordinated with Building Services and Office Cleaning Porter to process janitorial, building engineering and security services• Ensured facilities is running at top efficiency by constantly managing business vendors and making changes when needed• Managed office calendar regarding office wide meetings, anniversaries, birthdays, and new hire orientation• Processed and coded office expenses related to supplies, company swag, cafe supplies, and furniture, while maintaining each's budget• Greeted and checked in guests, vendors, temps, and candidates at the front desk• Assisted with New Hire Orientation at both Austin offices including desk set up, processing office fobs, and training on office facilities

• Greet and register clients, recruits, vendors, temps and all other visitors at the front desk. – Security clears visitors downstairs. Use the on line building website to input guests on the security list to give access to 11th floor.• Serve as a general information resource for all visitors, callers, and Bain staff. Provide appropriate public information on inquiries regarding the company and office location.• Assist Executive/Manager Assistants in planning, prepping, and coordinating office events.• Responsible for conference room bookings, AV set-up, and room set-up.• Coordinate with HR to set up space for new hires, interns and transfers as well as train new employees on Office Services and best practices in the DC office.• Responsible for maintaining kitchen (including coffee machine maintenance, stocking snacks, paper goods, utensils and periodically cleaning the refrigerator), office supply room, and storage rooms. Perform general clean-up of public spaces including conference rooms, break rooms and supply rooms (non-janitorial); ensure all white boards in public spaces are content free.• Post and maintain office announcements on all bulletin boards.• Responsible for servicing U.S.P.S. mail, Federal Express, and other couriers.• Maintain toner and paper supplies for printers and copiers as well as coordinate repair and maintenance calls for printers and copiers• Coordinate with Building Services to process janitorial, building engineering and security services. Documents facilities maintenance requirements; maintains appropriate records of work performed.• Code all accounts payable invoices related to kitchen, office supplies, Federal Express etc. and conduct monthly reporting of expenses back to corporate finance.• Serve as member of Office's Crisis Management Team.• Process building access card requests.

• Oversee daily office operations managing staff and over 100 clients. Responsibilities include sales, administrative, billing, personnel issues, HR policies & procedures, plus payroll.• Provide executive-level administrative support for and maintained a good rapport with clients.• Coordinate high-level conference calls, board and management meetings, and special events for top executives.• Train new administrative staff in suite procedures and phone answering system.• Worked with the Sales Director to put on office events for tenants and potential clients.• Oversee and maintain busy calendar and meeting schedule for clients/day guests.• Answer a high volume of incoming calls, mail and in-person inquiries for 100+ clients and colleagues.• Conduct extensive internet research on competitors and potential acquisitions, reporting findings to Owner/President.• Assist sales by conducting tours of the suite; demonstrate available services and data input.

• Provide executive-level administrative support for and maintained a good rapport with clients.• Coordinate high-level conference calls, board and management meetings, and special events for top executives.• Train new administrative staff in suite procedures and phone answering system.• Oversee and maintain busy calendar and meeting schedule for clients/day guests.• Answer a high volume of incoming calls, mail and in-person inquiries for 100+ clients and colleagues.• Conduct extensive internet research on competitors and potential acquisitions, reporting findings to Owner/President.• Assist sales by conducting tours of the suite; demonstrate available services and data input.

• Columnist and Photographer covering philanthropic events within the Washington, DC area. • Produce weekly articles that encompass the intersection of charity and life.• Interview attendees, sponsors and participating individuals.

Provide customers with a clean store to enhance their shopping experience.Efficiently ring on registers and accurately maintain all cash and media at the registers.Maintain excellent customer service.Remain knowledgeable in all store policies.

Provide authentic and reliable information to customers.Engage customers with interactive conversation.Keep store immaculate to allow customers to have a better shopping experience.Provide superior customer service.

Managed time between customers and their food.Developed communication skill to a higher level.Greeted all customers and keep them satisfied with their Ichiban experience.Provided a space suitable for customers.

Created interesting and educational activities for children of ages 10-13 to partake in.Provided a safe and friendly environment for children to participate in a wide range of activities.Kept watch over the children within the facility and maintained order.

Operated radio station systems.Entertained listeners with a carefully chosen selection of music.Organized information in order to keep show running smoothly.Managed time between transitions of songs and the topic of the day.Provided weather forecasts and traffic reports.Answered phone calls of listeners.SkillsComputer skills: Microsoft Word, Excel, and PowerPoint.Knowledge of Mac OSX and Windows processors.Four years of experience with Spanish.Extensive international and national travel.