Natasha Anjani Rao Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Developed a deep dive station safety scorecard on PowerBI and analysis for North American operations taking into account various measures and SPIs with the intent to identify diagnostic gaps, risk assessment and.
• Planned and developed systems and information architecture for updated incident/accident reporting software based on HF principles for the long-term system roadmap to achieve client satisfaction for a major ground.
• Assisted with the development of a standardized investigation and documented guidance process and procedure, from a human performance & factors perspective focused on identifying contributing factors underlying causes.
• Designed the new Ground Taxonomy with the intent of being comprehensive, usable, reliable, valid and diagnostic
• Analyzed and Developed a PowerBI dashboard projecting 5 years’ worth of qualitative human-machine interaction (GSE) data which was analyzed to identify trends by dollar amounts and validating safety decisions for.

Montreal

Montreal, Canada Area

• Development of SPIs based taxonomy mapped to global taxonomy standards
• IDX (Incident Data Exchange) interface development
• Conducted stakeholder interviews to highlight user needs.
• Compiled SPI driven taxonomic solution for data gathering and visualization
• Developed wireframes for all Business Unit and Data Query Tool dashboards based on HCD principles
• FDX website development:

Montreal, Canada Area

• Developed the architecture of the new IATA Incident Reporting Database by developing the IATA Standard Incident Taxonomy (ISIT) with a focus on crafting detailed event descriptors covering all sectors of airline.
• Development of causal and contributing factors modeled around the HFAC in an effort to launch a “Why” Taxonomy as a method of risk identification
• Organized and conducted industry meetings, as well as a Taxonomy Development Workshop with 45 airline and industry participants in an effort to improve the scope and quality of the ISIT, develop the taxonomy further.
• Participated in the inception of the new IATA Incident Reporting Database and selection of appropriate BI tools for the new database, as well as working on the usability of the front-end interface
• Conducted qualitative and quantitative analyses based on stakeholder requests

Palm Bay, Florida

• Performed Cognitive Task Analysis and Human Error Analysis to identify and address issues in human–system interaction
• Implemented ethnographic study and contextual inquiry to ascertain usability and ergonomic issues
• Utilized FMEA for identifying design issues and potential failure points in system design and procedures

• FAA project - Testing new Ownship (visual aircraft representation) system in Electronic Flight Bag:- Developed research plan, testing standards, and data analysis as a part of a cross-domain team- Usability techniques.
• Navigation Chart Enhancement:
• Implemented color modifications in navigation charts in compliance with industry standards and conducted heuristic evaluations to improve user experience and situational awareness in human-computer interfaces
• Developed a model for improved flight operations with data sought from passenger crowd sourcing; created and presented the Business Canvas to aviation stakeholders and business leaders
• Designed test plan for enroute flight charts - Electronic Flight Bag (FliteDeck Pro)
• Performed project using Confluence to compile all industry used charting color standards (ANSI, DOD, HFES, FAA, ISO etc.)

Mumbai Area, India

• Created and tested the Safety Management Systems (SMS) training for employees with a focus on understanding SMS, risk assessment and hazard identification.
• Developed high level design-requirements for the Anonymous Hazard Identification and Reporting System and foresaw integration into training.
• Performed document correlation for Document Management Systems in ICAO and IOSA audit.

Master Of Science - Ms, Aviation Human Factors

Activities and Societies: Kappa Theta Epsilon, Human Factors Professional AssociationAs a part of the College of Aeronautics at Florida.

Bachelor’S Degree, Psychology & English

Activities and Societies: English Society, Psychology Association, Theater, MusicBachelors of Arts in Psychology-English