Natasha Larson Email & Phone Number

Wallington, Nj, Us

Belmar, New Jersey, United States

• Manage 15+ Front of House (FOH) staff members to confirm compliance with restaurant policies and food safety guidelines• Provide highest level of service to all restaurant patrons to ensure a satisfying experience and generate customer loyalty • Quickly and calmly resolve customer complaints or issues • Optimize profits through proactive management of employees, food waste, liquor waste, inventory management, and vendor costs • Responsible for the completion of opening and closing procedures including the processing of monetary transactions • Accountable for the creation of the FOH employee schedule by coordinating with staff on their availability requests for time off• Train and mentor all new FOH employees including bartenders, hosts, servers, and bussers • Consistently exceeded daily sales targets established by restaurant owner• Regularly performed walk-throughs of the establishment to guarantee cleanliness and preparedness throughout shifts

Sea Girt, New Jersey, United States

• Responsible for managing a variety of customer service calls and appointments to resolve customer issues quickly and efficiently • Provided exceptional customer care to deliver a positive customer experience and ensure customer retention • Achieved above average approval rating through Customer Experience • Processed payments and account applications while guaranteeing data integrity and confidentiality by adhering to strict guidelines• Trained and coached new employees through a combination of job shadowing and the Verizon Trainer/Trainee program • Informed customers on all billing procedures, payment plans, promotional offers, and the full portfolio of devices and technology

Licensed Practical/Vocational Nurse Training

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities