Natasha Slim Email & Phone Number

Scottsdale, Arizona, United States

• Achieved 95.83% 2021 YTD average for quality call assurance and exceeded 2021 YTD average handle time
• Performs full fraud analysis to prevent fraud and loss.
• Provides technical support and one call resolution to troubleshoot internal errors.
• Identifies, investigates, and mitigates potential fraud involving Zelle users and transactions.
• Assist Fair Credit Reporting Act with consumer inquires related to FCRA adverse action, dispute process, and consumer reports.

Tempe, Arizona, United States

• Contractor at Early Warning Services
• Achieved 96.83% 2020 YTD average for quality call assurance and 513.33% 2020 YTD average handle time.
• Assisted consumers with Zelle profile setup and transactions.
• Supported consumers with general questions and navigation.
• Identifies, investigates, and mitigates potential fraud involving Zelle users and transactions.

Chandler, AZ

• Achieved 99.21% 2019 YTD average data entry for accuracy and 99.11% 2019 YTD average for quality call monitoring.
• Received Service Excellence Nomination for outstanding customer service.
• Completed 6 of 6 Levels of Payroll.
• Confirmed payroll totals, taxation of earnings, and deductions to ensure accurate tax returns.
• Setup time-off-accrual policies, deductions for retirements, labor codes for workers’ compensation, and income withholding orders for child support, tax levy, and garnishments.
• Assisted Executive Accounts with large and complex payrolls.

Chandler, AZ

• Contractor at Wells Fargo Business Payroll Services
• Received Star Team Nominee for excellent teamwork.
• Assisted clients with payroll processing and payroll maintenance.
• Responded to questions regarding payroll and taxes.

Chandler, AZ

• Contractor at Wells Fargo Direct Auto Loan
• Achieved 99.72% 2016 YTD average for data entry accuracy.
• Processed auto loan applications for clients in accordance to bank policies.
• Collected data and verified documents from bankers and sales to ensure completion of auto loan application.
• Screened applications for prevent fraud.
• Gained knowledge of bank lending principles.

Chandler, AZ

• Contractor at Bashas Human Resources
• Archived and filed personnel records and provided administrative support.

Chandler, AZ

• Contractor at City of Chandler Capital Projects
• Answered, screened, and managed calls while recording accurate messages.
• Scanned documents for electric filing and organized files according to project type.
• Assisted project analyst and support staff with capital projects.

Chandler, AZ

• Greeted and directed visitors to appropriate resources.
• Planned and scheduled business meetings, luncheons, and travel accommodations.
• Prepared expense reports, check requests, trade in, and lease return packets.
• Maintained Inventory.

Teec Nos Pos, AZ

• Managed bookkeeping and personnel records.
• Developed marketing strategies to increase visitation and revenue.
• Analyzed visitation trends to prepare budget and project revenue.
• Coordinated community health promotion and cultural events.
• Provided administrative support.