• Assists Lufthansa, Swiss International Air Lines, and Discover Airlines passengers with providing flight quotations, booking flights, rerouting, upgrading flights, selecting seats, and addressing other flight concerns and requests.• Processes changes to reservations when flight itineraries or original schedule are amended.• Identifies and assesses passengers’ needs to achieve satisfaction.

• Providing customer service to Choice Hotels customers by making reservations, ensures customer satisfaction.• Processes change of reservations and processes cancellation.• Handling queries from prospective customer. Discusses products and services offered.

Cargo Department - Import Operations